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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected for the price Non smoking room smelled like smoke.
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. We assure you that we will take appropriate measures to address this issue and prevent it from happening. Thank you for bringing this matter to our attention. We value your patronage an... read more
No vending, no hot water at night, no food
Business response:
Dear Aleck, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Not happy with this hotel Not so good there is no shampoo in the room. You have to ask for it and instead of bring it to your room they ask you to go to the front desk get it. Breakfast serve in the brown bags. For one night charge It’s not worth it. I personally will not stay in this hotel and I spend 3 nights per week in the hotel
Business response:
Dear Guest, Please accept our apologies for the inconvenience you experienced during your stay. We always want our guests to have a comfortable and hassle-free visit. Therefore, we regret the concerns regarding the shampoo and our complimentary grab-and-go breakfast service. Your comments are invaluable to us and will be shared with our team as we continually work to enhance our services. We understand your troubles and hope you'll consider giving us another chance in the future. We would love to have the opportunity to show... read more
Less then satisfied As we entered the room, we got hit in the face with the smell of stale smoke, and it got worse from there, the bathroom was dirty, the toilet paper was NOT a new roll, and the racks and the bathroom we're all rusted. There were dirty q-tips in the dresser that was scratched up, and worn.. The walls were stained and It looked like repairs (spackle) was just slapped on, and not completed. The main light in the room, would just randomly come on, we woke up twice during the night to find it on. Not sure if it... read more
Business response:
Dear Guest, Thank you for choosing us and taking the time to review your stay. Please accept our apologies for failing to meet your expectations. It is disappointing to read your remarks regarding the condition of your suite, as we are committed to providing fresh and well-kept accommodations for our guests. Your feedback is invaluable in helping us improve our services, and we will be addressing the cleanliness and maintenance concerns you've raised with our team. We're making necessary improvements to ensure a better stay ... read more
It's smelled so bad down the hall and in the rooms. Had to open the widows to be able to tolerate it. Smells old and like cigarettes even though its "non smoking" rooms need to be updated carpets looks like it has not been replaced in decades. Paint chiped everywhere definitely not worth the money won't be returning.
Business response:
Dear Jasmine, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.