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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet didn’t work correctly. It was very noisy. And roaches was in our room. Want stay here again!
Business response:
Dear Billee, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis, and we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced in the bathroom, and we will address them right away. We hope you will give us a second c... read more
Avoid. Fake pictures, place is worse than dumpster This place is worse than dumpster. Dirty, mold everywhere, advertised with fake clean pics and mentions free breakfast, which is non-existent. Forget room service or any service, the towels were dirty, no soap or coffee maker, half of lights were not working. they even try to charge to replace the dirty towels, and won’t give any extra towels. The only staff is rude. And it’s right next to Marta with loud train noise making life miserable every 2 minutes.
Business response:
Dear Himadri, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Nastiest hotel I’ve ever been to. The hot water was off and there was no
Business response:
Dear Dishequa,We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
I refused to stay and asked for full refund. By far the worst property I have ever visited. Outside doors didn't lock. Everything was dirty. Door was falling off kitchen cabinet and stove. The floor and couch were filthy.Screws on door all loose. Even more disappointment! After five hours of driving to get here I could not believe what I saw.late and tired I had to search for another place to stay in this busy area! A horrible experience that Will Not be forgotten!
Business response:
DearShannon, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and take steps as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Too many people homeless outside
Business response:
Dear Samuel, Thank you for being our guest. Please accept our apologies for not meeting your requirements for a good hotel experience. Further, we understand your concern about the situation outside the hotel and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. We hope to give you a pleasant stay and look forward to welcoming you back soon for a better experience. Sincerely,Hotel Management
Things don't work they just say you can leave and go somewhere else
Business response:
Dear Preston, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Hotel Management
Couldn't sleep at all. The smell a cigarettes and Pod was overwhelmed inside the room. Very load people outside the hotel smoking everything that you could imagine. The water was coming black from the faucets, had tonlet it run for a while to wash my hands and my kiddos hands. None of us took a shiwer you could imagine why. Dont waste your money. Dont cone to this hotel never. The matthres in the sofa cama was horrible thin, you could feel the wires from the framing of the bed. The sheets has stains of blood, had to change t... read more
Business response:
Dear Daisy, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret that the overall condition of the hotel did not meet your liking, and we have shared your remarks with the team for further improvement. In response to your comments, we will instruct our team to double-check the process for this problem. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve while staying with us.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.