Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners

Business response:

Dear Sean, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Henry,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping and pest control team to review and take action. Thank you for being our guest. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management 

Business response:

Dear Alfred, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Jose, Thank you for taking the time to share your rating. We always aim to provide a fulfilling visit for each guest, but we are disappointed that your experience was anything other than satisfying. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management