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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty It was extremely dirty. If it was cleaned, then the room was a great size for our family. But there was hair in the shower, dirt and dust everywhere, stained furniture...
Business response:
Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Manageme... read more
Delayed refund There was roaching crawling on me. I changed rooms because of the occurrence and it happened again. They sprayed and informed me I would only be charged for 1 day and will get a refund for two days. I know it’s a third party how I booked my stay and I wish the refund policy was more balance and equal for situations like this one. It would make it easier and more timely
Business response:
Dear Keon, Thank you for taking the time to leave your review. We want to reassure you that we take the cleanliness of our suites and pest control of our property very seriously. So, we have contacted our pest control provider to inspect the room you occupied professionally and to prevent future occurrences. We cannot speak on behalf of the third-party booking site that assisted in your reservation, but we regret the inconvenience caused nevertheless. Please feel free to reach out to us directly at the hotel if you have any ... read more
While the room was comfortable and clean, the property (hallways, stairway, elevator) was filthy -- a smashed orange in the elevator for 24 hours, a discarded shoe on the stairs, dirt and debris everywhere. There were children running around yelling at all hours.
Business response:
Dear sallie, Thank you for staying with us and sharing your review. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope ... read more
Never again Dirty hotel. Double charged me. Smelled like cigarettes and Marijuana. Lots of loud banging noises outside my room early in the morning because they were moving things around and completely had hallway blocked off for my family to leave. Was required to put $100 deposit when room wasn't even worth that. Won't get my business again.
Business response:
Dear Michael, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.... read more
Muy sucia estufa sucia calones para poner la ropa sucio mucho polvo
Business response:
Dear Yadira, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the cleanliness issues you encountered during your visit. Our team strives to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not ... read more
My experience wasn't pleasant and it began at check-in. Which took almost 2 hours after a 10 hour drive in from Detroit. This review could be extremely long if I were to go into details. I am an operations manager in the food and beverage Industry with over 20 years in service 10 in management including Hotel management. First training and development from the top to the bottom beginning with management. GM and Assist GM need Communication and unconscious bias training with some empathy. The property was trashed. Grass neede... read more
Business response:
Dear Jaquitta, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope y... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.