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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell very bad, small beds
Business response:
Dear Jun, Thank you for taking the time to evaluate our hotel. We understand the importance of a clean and inviting hotel environment for a pleasant stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Additionally, we appreciate your feedback regarding the beds and will look into this matter to ensure the utmost comfort for our guests. We look forward to the opportunity to provide you with ... read more
The staff were friendly. The facility itself was horrible. The room was not as advertised. There were 5 ppl on the reservation and we had 3 towels. When we asked for more towels they advised us we had to bring the other towels back and we can get more towels. The pull out bed had no sheets or pillows. When I asked for some the my stated they did not have any more pillows. The kitchen was dirty and the fridge looked like it got into some sort of altercation because there were multiple indents in the finish of the fridge. One ... read more
Business response:
Dear Ingrid, Thank you for selecting us during your visit to the city for an event and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness and condition of the room you received. We will discuss it with our housekeeping and maintenance team for review and action on a priority basis. Also, we will instruct our team to keep the stock of supplies so that guests are not uncomfortable. It was a pleasure to have you as our guest, an... read more
It was not a pleasant experience. There was a terrible smell of marijuana entering the hotel, on the stairs and in the elevator. The people in the next room interrupted my sleep at 4am with the TV at a very high volume, the hotel should enforce its policy of minimum noise from guests and also the volume of the TV at bedtime. The room was decent and regarding breakfast, one could not wait any thing else for the price. They sent me a message the day a arrive and some parte said: SMOKING: The hotel is a non-smoking hotel, smoki... read more
Business response:
Dear WILSON, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host yo... read more
Zero rating I stayed 1 night for business and came home with major bites/rash. Was treated with medication. Tub/sinks rusted. Hallways smelt of mildew. Was trying out due to 2 week job needless to say I choose another hotel for my staff
Business response:
Dear Douglas, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to th... read more
Liked the room itself
Business response:
Dear Rosalynn, We're delighted to hear that you enjoyed your room! Your comfort is our priority, and we're pleased that the accommodations met your expectations. If there's anything specific you appreciated about the room or if you have additional feedback, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
The doors leading outside that were supposed to remain locked, stayed unlocked and open the entire time we were there. The entire hotel smelled like weed and the floors were dirty upon arrival to our room. The doorknobs were broken and the vent fans were missing covers. Overall just a rundown place at a decent price.
Business response:
Dear Jason, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We will address this immediately and genuinely appreciate you bringing... read more
They have roaches on the property.
Business response:
Dear yasmeen, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope this isolated incident will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management
No room at the inn When we arrived, I was told they had my reservation, but no room was available. What? Seriously? What is the purpose of making a reservation if you can't reserve the room?
Business response:
Dear David E, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for the inconvenience this must have caused. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received. Sincerely,H... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.