Extended Stay America Suites Buffalo - Airport

Business response:

Dear Sergio, Thank you for your feedback. We are pleased to learn that your overall experience was satisfactory, though we acknowledge that we did not fully meet all of your expectations. Your insights are invaluable, and we appreciate you sharing them with us. We will share your comments with our team as we strive to identify opportunities for improvement. Thank you for taking the time to share your thoughts, and we look forward to the opportunity to provide you with a more seamless experience in the future. Sincerely, Hote... read more

Business response:

Dear Shawn, Thank you for the terrific review of Extended Stay America. We're pleased to know your employee's stay went smoothly and that everything met expectations. Providing a comfortable and reliable experience for both business and personal travel is something we take seriously, and we're glad we could deliver on that. We appreciate the opportunity to host and look forward to welcoming you or your employees again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay! 

Business response:

Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay! 

Business response:

Dear Lamont, Thank you for your feedback. We’re pleased that you valued your stay. We understand that pricing is a crucial factor in your overall experience, and we appreciate your input. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Jerry, Thank you for sharing your feedback. We apologize that we fell short of your expectations. Your comments are important to us and will be shared with our team as we work to improve towards ensuring a better guest experience. Sincerely, Hotel Management 

Business response:

Dear Leslie, Thank you for your valuable feedback. We are pleased you found the rooms clean and spacious and that you appreciated the service provided by our front desk staff. Your input is highly valued, and we look forward to the opportunity to welcome you back to Extended Stay America in the near future. Sincerely, Hotel Management 

Business response:

Dear Jennifer, We genuinely appreciate your feedback, as it helps us continually improve our services. We understand that our breakfast offerings did not meet your expectations and acknowledge the proximity to the airport can contribute to some noise. We strive to communicate all relevant details about our amenities through our booking platforms, ensuring guests are well-informed. However, we recognize that your experience was not as restful as desired. Your comments are vital, and we will use them to enhance the overall sat... read more