Extended Stay America Suites Buffalo - Airport

Business response:

Dear Angel, Thank you for your generous feedback. We are delighted to learn that you had a positive experience during your stay and that our staff’s attentiveness and the cleanliness of our facilities met your expectations. Your recommendation is greatly appreciated, and we look forward to the opportunity to welcome you back to Extended Stay America in the near future. Sincerely, Hotel Management 

Business response:

Dear Niara, Thank you for your kind words. We’re delighted to know you had a positive experience and that the comfort and convenience of the hotel made your stay enjoyable. We appreciate your support and look forward to welcoming you back to Extended Stay America for another pleasant visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay! 

Business response:

Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay! 

Business response:

Dear Mary, Thank you for recognizing our courteous team. We’re glad their service stood out during your stay. We appreciate your thoughts regarding updates and the availability of personal care items. Our suites are designed to cater to guests staying for an extended period and seeking a home-like environment. As such, many guests bring their amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Thank you once again for your insights. We hope you’ll ... read more

Business response:

Dear Kathleen, Thank you for your feedback. We apologize that the in-room setup did not meet your expectations. While some items are available upon request to ensure cleanliness, we understand how this may have been inconvenient. Your comments will be shared with the team as we explore ways to enhance communication and improve guest comfort. We appreciate you taking the time to share your experience. Sincerely, Hotel Management 

Business response:

Dear Tien, Thank you for your positive feedback. We appreciate that you found the layout accommodating. We look forward to welcoming you back to Extended Stay America for another stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay! 

Business response:

Dear Brenda, Thank you for your feedback. We’re glad you chose to stay with us and appreciate you taking the time to share your thoughts. We always strive to keep each room in the best possible condition, along with a comfortable atmosphere. We apologize that the experience didn’t fully reflect that during your visit. Your comments will be shared with the team as we continue working to improve. We hope to welcome you again for a more comfortable stay. Sincerely, Hotel Management