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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean and friendly staff
Business response:
Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay!
Price needs adjustment be great
Business response:
Dear Lamont, Thank you for your feedback. We’re pleased that you valued your stay. We understand that pricing is a crucial factor in your overall experience, and we appreciate your input. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, Hotel Management
Disappointed, hotel not what I was expecting
Business response:
Dear Jerry, Thank you for sharing your feedback. We apologize that we fell short of your expectations. Your comments are important to us and will be shared with our team as we work to improve towards ensuring a better guest experience. Sincerely, Hotel Management
Very clean rooms and spacious. Nice front desk. Wish the hotel itself would
Business response:
Dear Leslie, Thank you for your valuable feedback. We are pleased you found the rooms clean and spacious and that you appreciated the service provided by our front desk staff. Your input is highly valued, and we look forward to the opportunity to welcome you back to Extended Stay America in the near future. Sincerely, Hotel Management
Clean and friendly environment and staff
Breakfast was not really breakfast and it’s right next to the airport so just be prepared for a little bit of noise
Business response:
Dear Jennifer, We genuinely appreciate your feedback, as it helps us continually improve our services. We understand that our breakfast offerings did not meet your expectations and acknowledge the proximity to the airport can contribute to some noise. We strive to communicate all relevant details about our amenities through our booking platforms, ensuring guests are well-informed. However, we recognize that your experience was not as restful as desired. Your comments are vital, and we will use them to enhance the overall sat... read more
The rooms were nice enough, the hotel is well maintained, the staff were kind and helpful enough - but some of the other guests were very unpleasant and roam the halls and outside spaces day and night. There were people loitering behind the hotel who appeared to have not been able to afford a room any longer who were just hanging out in the lobby or behind the hotel. There was also a man with a very aggressive dog who at one point lunged at me. There were a lot of just unsavory characters staying there and it was not at all ... read more
Business response:
Dear Kevin, Thank you for sharing your insights regarding your recent stay with us. We appreciate your kind remarks about our accommodations and staff as we strive to provide a pleasant environment for all our guests. However, we sincerely apologize for the discomfort you experienced due to the presence of other guests during your visit. Your feedback is invaluable, and we take such matters seriously. We are actively addressing these concerns to ensure a more comfortable atmosphere for everyone. Thank you again for allowing ... read more
The hotel didn’t have our request for a handicap accessible shower even though it was on my confirmation. The front desk needed more help but he was very nice.
Business response:
Dear Regina, Thank you for your feedback. We apologize that your request for a handicap-accessible shower was not honored despite being included in your confirmation. We understand the importance of that detail, and we regret the inconvenience it caused. We’re glad the front desk team member was courteous, and we appreciate your patience. We’ll work to improve communication and coordination to better meet guest needs in the future. Sincerely, Hotel Management
The staff was friendly for the most part. I do have a complaint thought. When I would leave out and come back, i would be locked out of my room. Also, they supply dishes if you need it, mine weren’t washed well. I kept getting kicked off WI-FI having to call this number to be logged back in. The housekeepers was a BEAUTIFUL,FRIENDLY couple that were great and cleaned well but rules to this hotel is room clean ONCE PER WEEK! Trash bags would be left in hallway till they were picked up! Not blaming this beautiful couple but th... read more
Business response:
Dear Sonya, Thank you for taking the time to share your experience. We’re glad you found most of the staff friendly and that the housekeeping made a positive impression with their great attitude and attention to cleanliness. However, we apologize for the repeated issues with your room key, dishware, and Wi-Fi access, as well as the limited cleaning schedule and delayed trash pickup. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, w... read more
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,165 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.