Extended Stay America Suites Buffalo - Airport

Business response:

Dear Christine, Thank you for your valuable feedback. We acknowledge the concerns you raised regarding your recent stay at our hotel and wish to sincerely apologize for any disappointment you experienced, particularly related to our airport shuttle, parking accommodations, and breakfast service. It is never our intention to fall short of our guests' expectations. We appreciate your bringing these specific issues to our attention, as your insights are essential for our ongoing improvement. We hope you will consider giving us ... read more

Business response:

Dear Mark, Thank you for choosing Extended Stay America. We are delighted to hear that you appreciated the excellent condition of your suite. Our team works hard to provide outstanding service, so we truly value your recognition of the wonderful aspects of your stay. We appreciate your recommendation to future guests and look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Becky, Thank you for your wonderful feedback! We’re so glad to hear that you found our booking process easy and that everything was clean and fresh during your stay. It’s great to know you enjoyed the kitchen amenities, including the microwave, stove, and full fridge/freezer. We strive to provide all the comforts you need for a convenient and enjoyable stay. We truly appreciate your kind words and look forward to welcoming you back for another great experience at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Santosh, We sincerely apologize for not meeting your expectations regarding the room amenities, breakfast, and other services. We understand how important these details are for a comfortable stay, and your comments will be shared with our team to make necessary improvements. We look forward to welcoming you back for a more enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Shaquanna, Thank you for choosing to stay with us. We extend our sincere apologies for the inconvenience caused by the condition of the pool. We recognize the impact this had on your family's overall experience and are truly sorry for any disappointment it may have caused. Thank you for bringing this to our attention, and we will take the necessary steps to address the issue to ensure a better experience for future guests. On a positive note, we are pleased to hear that you found the room clean and satisfactory. We hope... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!