Extended Stay America Suites Buffalo - Airport

Business response:

Dear Serena, Thank you for sharing your experience. We’re glad you appreciated the convenient location near the airport and enjoyed the breakfast options. However, we do apologize for the missed housekeeping and lack of kitchen supplies. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk. Additionally, kitchenware for your su... read more

Business response:

Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management 

Business response:

Dear Hilary, Thank you for your feedback. We’re pleased that our location near the airport and the tranquil environment met your travel needs. However, we sincerely apologize for any aspects of your experience that fell short of your expectations. While our accommodations are designed to provide practical comfort for short stays, we appreciate your feedback and will continue to work on enhancing the overall experience. Sincerely, Hotel Management 

Business response:

Dear Tusar, We are pleased to hear that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Crystal, Thank you for your kind words about Extended Stay America. We are delighted that you found your stay to be a great value, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Jessica, Thank you for your kind words about your recent stay with us at Extended Stay America. We are thrilled to hear that you enjoyed our services and the cleanliness of our facilities and found our rooms to be excellent. Your feedback is invaluable and motivates us to maintain our high standards. We strive to offer a comfortable and welcoming experience for all our guests, and it’s encouraging to know that we succeeded during your visit. We look forward to welcoming you back soon for another enjoyable stay. Sincerel... read more

Business response:

Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management 

Business response:

Dear Gina, Thank you for including Extended Stay America in your travel plans. We're glad your stay was smooth and hassle-free. It's always our goal to provide a relaxing and convenient experience, and we're pleased to know everything meets your expectations. Whether you were here for a quick visit or just passing through, we appreciate you choosing us and look forward to seeing you again. Sincerely, Hotel Management