Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Vergie, Thank you for choosing Extended Stay America and for your fantastic review. We are delighted to hear that you enjoyed a peaceful and relaxing stay with us. Providing a tranquil environment for our guests is a priority, and we are glad it contributed positively to your experience. We look forward to welcoming you back for another restful visit in the future.Sincerely,Hotel Management 

Business response:

Dear Sherri, Thank you for sharing your experience with us. We regret to hear that certain aspects of your stay did not meet your expectations. Ensuring comfort and convenience for our guests is always a priority, and we apologize for the issues you encountered during your time with us. Your feedback will help us identify areas for improvement. We appreciate your patience and hope to provide you with a more enjoyable and seamless visit in the future.Sincerely,Hotel Management 

Business response:

Dear Aliza, We are glad you stayed with us recently. We appreciate you taking the time to post comments about your experience and acknowledge the friendly service of our associates. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem. We would have been happy to resolve the issue or move you to another suite. Thank you again for being our guest. We hope you will return, as we would... read more