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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So we booked this property to stay for the night after the Carolina game. They let me book and also charged my credit card. When we showed up around midnight to check In, lady rudely told me they don’t have rooms left. I told her that they already charged my card and her response was “Get a refund”. We were stranded because no rooms were left in that area. So we ended up sleeping In the car for a few hours and drove back to Charleston. I WILL NEVER BOOK THIS COMPANY ANYWHERE EVER AGAIN!
Business response:
Samuel, we appreciate you bringing these concerns to our attention. We apologize for the behavior of our associate and regret that we were unable to accommodate you this time. We can understand your disappointment, and we are genuinely sorry for the inconvenience you encountered. Your feedback, and also your patience in this matter, are much appreciated. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
dissatisfied The front desk staff were great and friendly. When I went to the room it smelled, couches were ripped, old worn carpet. I asked to cancel the reservation and the front desk staff were very flexible and said yes.
Business response:
Ronalee, thank you for your review. Although you liked our cordial front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Just disappointed ☹️ Disappointed with this property. The stairwell constantly reeked of weed smoke. There was no coffee maker or dishes available. There were roaches in the bathroom. I was glad for a stove but it was dirty, so was the surrounding wall. The microwave smelled like urine and had a hole burned through the side. The bed was so uncomfortable and lumpy. The room obviously was not swept out because there was a wig and trash between the bed and nightstand.
Business response:
Sharon, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Where do I begin? The sign is missing in front of the property, that should of been a tell tell sign. When I got to my room my face dropped. It smelled old, the kitchen was missing drawers, the bathroom had stains on the sink, the door was missing the strip at the bottom to keep critters out, we killed 3 roaches....thats just the beginning. The worst place ever! We left and went to another hotel...sorry, but thats just too much
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
This property was a MESS!! Windows coming out of pane, holes in wall, toilet not working, stove rusted!! Dirty sheets, no pots & pans & they have advertised a pool & there LITERALLY IS NOT ONE!!!! Will NEVER stay here again!!!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Nasty….don’t stay here! Never stay here. Nastiest place I have ever stayed. Someone had peed in the shower and not cleaned. Someone had thrown up in the toilet and not cleaned. It had not been vacuumed. Dust bunnies and trash on floor. Stain on sheets that looked like mildew. Fridge was clean and tv worked.
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.