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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful There where black hairs all in the covers and sheets and the room smelling like smoke! We left immediately and stayed in another hotel.
Roaches
Business response:
Monae, thank you for your review. We apologize for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Exterior doors often didn’t work with your key so people propped them open, hallways were filthy, rooms floor was dirty and kitchen area was sticky, large amount of water in fridge, sink in bathroom was extremely dirty
Business response:
Brian, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered and for the maintenance issues outlined. We will share your comments with our housekeeping and engineering teams to ensure we prevent such reoccurrences. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
This place is scary! It is so dirty and gross. It smells like a mix of cigarette smoke and McDonald’s ketchup. We heard a woman screaming and saw signs of prostitution on the grounds. We ended up staying at a friends instead because we felt unsafe.
Business response:
Julia, thank you for staying at our hotel. We are sorry to read certain specific comments. We always take accusations of this nature very seriously and assure you to look into them. We will also utilize your comments about the cleanliness issue and smoke to enhance our guest experience. Thank you once again for sharing your feedback. Sincerely, Hotel Management
The hotel room was dirty, and had not been cleaned to normal hotel standards, much less to Covid cleanliness standards. There was litter on the bathroom floor, stickiness on the bathroom sink counter, kitchen counter was dirty, and the carpet had not been adequately vacuumed. Although the room was comfortable and quiet, I would not stay here again.
Business response:
Charlene, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
My unit didn't look like it had been cleaned EVER!
Business response:
Denise, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
So we booked this property to stay for the night after the Carolina game. They let me book and also charged my credit card. When we showed up around midnight to check In, lady rudely told me they don’t have rooms left. I told her that they already charged my card and her response was “Get a refund”. We were stranded because no rooms were left in that area. So we ended up sleeping In the car for a few hours and drove back to Charleston. I WILL NEVER BOOK THIS COMPANY ANYWHERE EVER AGAIN!
Business response:
Samuel, we appreciate you bringing these concerns to our attention. We apologize for the behavior of our associate and regret that we were unable to accommodate you this time. We can understand your disappointment, and we are genuinely sorry for the inconvenience you encountered. Your feedback, and also your patience in this matter, are much appreciated. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.