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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel needs to be taken off of Expedia. The pictures online are NOTHING like the real thing. Everything was dirty. The kitchen faucet was taken apart in my room and there were stains on the carpet in my son's room that looked like blood. There was a man in the hall on the first floor dressed in scrubs with a stethoscope around his neck vacuuming😕🤔. I question what really goes on at this hotel.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your comments with our housekeeping and maintenance teams to take corrective actions. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless stay. Sincerely, Hotel Management
Ok where do I start. Walked in this establishment filthy is all I could think of. You can clearly see that it hasn’t been cleaned since the ice age. I pay anyway get a room to see about 5 roaches just chilling watching TV. Hallways filthy I wouldn’t sleep there with clothes on. Let alone recommend this place. I should’ve called Terminix! THUMBS DOWN!! I explained to the staff that this place e was horrible and I wanted a refund. Then as I walked out the motel the young lady says to me, “watch out it’s a roach on your leg.” F... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Also, we will share your concerns with the housekeeping team for review and action. We work hard to make our guests happy, and we obviously failed in this case. We hope to have a... read more
Business response:
April, we are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Complete disappointment Upon entry to the hotel you can immediately tell it was not kept up. There was an extremely strong smell of cigarettes and marijuana. The doors leading from the parking lots into the room hallways were almost always unlocked or propped open; therefore answered why there was so much trash in the hallways. Checked in to one room and was mortified. There were small cockroaches coming out of the kitchen and bathroom. The bathroom tub was disgustingly dirty/stained and the water would not drain in the tub.... read more
Business response:
Thank you for taking the time to share your detailed review. We sincerely apologize for the smoke smell you encountered upon entering our hotel. We will utilize your comment to enforce our no-smoking policy more effectively. Moreover, we apologize for the overall condition of your suite. We will address this matter with the head of our Housekeeping Department and to ensure that such mistakes are not repeated. We hope you will give us an opportunity to serve you again. Sincerely, Hotel Management
Business response:
Maggie, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Shanique, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.