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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
TERRIBLE This room was reasonable but terrible, there were roaches everywhere, the shower curtain was missing and didn't have any bath towels, there was left over food from the last guest, hair in the fridge and in the sheets, the price for this room should've been $25 for a night.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered with your room. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is unacceptable, and we will address the concerns you outlined. We value you as our guest and regret the inconvenience caused. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to... read more
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
it was supposed to be a non-smoking room however the room smell like smoke the front desk brought febreze up and febreze just did not work in the room
Business response:
Tonya, thank you for the review and for sharing your experience. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
My room was given away. Had to find somewhere else to go at 3am!
Business response:
We are sorry we were unable to accommodate you this time. Since this is an anonymous review, we are unable to check the details of your reservation. Please accept our apologies for the inconvenience you undoubtedly faced, and we do hope you will allow us another opportunity to host you. Sincerely, Hotel Management
Pessimo! FUJA! Fuja! Por fora o estabelecimento é bonito. Dentro esta em péssimas condições. Atendimento foi horrível (atendente nem olhou na minha cara, ficou com fone de ouvido e só respondeu/falou o estritamente necessário e super seco.) O quarto esta em péssimo estado. Fede a cigarro. Carpete velho. O pé grudava no chão do banheiro. Roupa de cama e banho encardida. Gritaria de briga em outro quarto.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Moreover, we apologize you did not experience our associate at their best; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will reconsider giving us ano... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.