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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
it was supposed to be a non-smoking room however the room smell like smoke the front desk brought febreze up and febreze just did not work in the room
Business response:
Tonya, thank you for the review and for sharing your experience. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
My room was given away. Had to find somewhere else to go at 3am!
Business response:
We are sorry we were unable to accommodate you this time. Since this is an anonymous review, we are unable to check the details of your reservation. Please accept our apologies for the inconvenience you undoubtedly faced, and we do hope you will allow us another opportunity to host you. Sincerely, Hotel Management
Pessimo! FUJA! Fuja! Por fora o estabelecimento é bonito. Dentro esta em péssimas condições. Atendimento foi horrível (atendente nem olhou na minha cara, ficou com fone de ouvido e só respondeu/falou o estritamente necessário e super seco.) O quarto esta em péssimo estado. Fede a cigarro. Carpete velho. O pé grudava no chão do banheiro. Roupa de cama e banho encardida. Gritaria de briga em outro quarto.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Moreover, we apologize you did not experience our associate at their best; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will reconsider giving us ano... read more
Not accommodating Nothing was working, the heating unit wouldn't come on, roaches were crawling around. There was NO ELEVATOR to the third floor. No dining options available of near by businesses. Gave a project apartment feel not a hotel feel.
Business response:
Katrina, thank you for the review. Please accept our apologies for not meeting your expectations and for the inconvenience caused during your stay. We are also sorry for the maintenance issues you encountered while here. Your comments will be shared with the appropriate team to fix the problem immediately. Thank you again for your candid feedback as this helps us to improve the experience for all of our guests. Also, regarding the roaches, we have our pest control company scheduled to treat the hotel soon. We hope we have th... read more
In bad need of renovation bathroom door was kicked in for some reason and not fixed inoperable and security measures doors left unlocked with random people in and out all hours of the night homeless person living behind the place etc.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. There are undoubtedly no excuses to be made. Your feedback concerning the condition of our property and the maintenance issue will be discussed with the appropriate individuals, as we are continuously working to keep our accommodations fresh and up to date. We are sorry if you felt unsafe. Your input regarding the gates is shared with the team to be diligent. Please consider giving us a chance to improve your impression of u... read more
Room condition was horrible. Smelled very bad, toilet had leak, floors were sticky, had to kill a coach roach,my daughter slept in the couch not pulling out the mattress. Overall one of the worste hotels I have ever stayed at.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.