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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not accommodating Nothing was working, the heating unit wouldn't come on, roaches were crawling around. There was NO ELEVATOR to the third floor. No dining options available of near by businesses. Gave a project apartment feel not a hotel feel.
Business response:
Katrina, thank you for the review. Please accept our apologies for not meeting your expectations and for the inconvenience caused during your stay. We are also sorry for the maintenance issues you encountered while here. Your comments will be shared with the appropriate team to fix the problem immediately. Thank you again for your candid feedback as this helps us to improve the experience for all of our guests. Also, regarding the roaches, we have our pest control company scheduled to treat the hotel soon. We hope we have th... read more
In bad need of renovation bathroom door was kicked in for some reason and not fixed inoperable and security measures doors left unlocked with random people in and out all hours of the night homeless person living behind the place etc.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. There are undoubtedly no excuses to be made. Your feedback concerning the condition of our property and the maintenance issue will be discussed with the appropriate individuals, as we are continuously working to keep our accommodations fresh and up to date. We are sorry if you felt unsafe. Your input regarding the gates is shared with the team to be diligent. Please consider giving us a chance to improve your impression of u... read more
Room condition was horrible. Smelled very bad, toilet had leak, floors were sticky, had to kill a coach roach,my daughter slept in the couch not pulling out the mattress. Overall one of the worste hotels I have ever stayed at.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Not very well kept. Doors were broken and the hotel smelled of mildew
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Rooms in terrible condition for the money asked, staff unprofessional smell of weed floods the hall way room has awful smells
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not as advertised. There were no coffee pots, toasters, glasses, cups, etc. When you rent a room with a full kitchen you expect to be able to cook. The person that cleaned the equipment was not do in until 11pm, I would have thought it would have been better to have them come in at 11am with checkout.
Business response:
Richard, thank you for being our guest. We apologize for your disappointment with our hotel policy. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Back away from this place Checked in at 1715 on Sunday 16th of February 2020. Room had been slept in and personal items were in room including a wig. Bathroom was dirty with mold in shower area. Desk person was sitting in car when we arrived. Wearing hoody was not best first impression. Pictures on HOTEL.com was not what we saw. We were paid for 'THAT' room and no other. We left and went to HYATT Hotel.
Business response:
Thank you for your valuable feedback about our hotel. We are sorry for the cleanliness issue you encountered in your suite and regret the inconvenience it caused. We will share your concerns with our housekeeping team to ensure a better experience going forward. We also apologize for the unsatisfactory service you received from our front desk associate. Your comments have been shared with the appropriate individual so that such issues are not repeated. We value your feedback and hope you will give us another chance to prove ... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.