This profile has been claimed by the business owner or representative.
Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very well kept. Doors were broken and the hotel smelled of mildew
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Rooms in terrible condition for the money asked, staff unprofessional smell of weed floods the hall way room has awful smells
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not as advertised. There were no coffee pots, toasters, glasses, cups, etc. When you rent a room with a full kitchen you expect to be able to cook. The person that cleaned the equipment was not do in until 11pm, I would have thought it would have been better to have them come in at 11am with checkout.
Business response:
Richard, thank you for being our guest. We apologize for your disappointment with our hotel policy. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Back away from this place Checked in at 1715 on Sunday 16th of February 2020. Room had been slept in and personal items were in room including a wig. Bathroom was dirty with mold in shower area. Desk person was sitting in car when we arrived. Wearing hoody was not best first impression. Pictures on HOTEL.com was not what we saw. We were paid for 'THAT' room and no other. We left and went to HYATT Hotel.
Business response:
Thank you for your valuable feedback about our hotel. We are sorry for the cleanliness issue you encountered in your suite and regret the inconvenience it caused. We will share your concerns with our housekeeping team to ensure a better experience going forward. We also apologize for the unsatisfactory service you received from our front desk associate. Your comments have been shared with the appropriate individual so that such issues are not repeated. We value your feedback and hope you will give us another chance to prove ... read more
Not a good stay I stayed here 10 weeks ago & had a pleasant stay. This time there were no towels in the room, the phone had food on it, the sink was dirty & under the bed was filthy. Woke up to a swollen & very red face including very red eyes.Something in the room definitely made me allergic. Children were running & screaming in the halls between 10 pm -11:30 pm. Someone knocked on my door at 10:45 pm. People in the next room were quite loud until 1 am. I came for a conference & was exhausted l. I really needed to rest & ge... read more
Business response:
Denise, thank you for choosing us once again. We apologize for the problems you encountered in your room and regret the inconvenience caused. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry for the issues you had due to the other guests on the property. We appreciate your patronage and hope you will give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Strong smoking residue lingered in both rooms, very dingy condition, pullout soda would not fully retreat sofa; linens and sheets were clean
Business response:
Kelly, thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.