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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay I stayed here 10 weeks ago & had a pleasant stay. This time there were no towels in the room, the phone had food on it, the sink was dirty & under the bed was filthy. Woke up to a swollen & very red face including very red eyes.Something in the room definitely made me allergic. Children were running & screaming in the halls between 10 pm -11:30 pm. Someone knocked on my door at 10:45 pm. People in the next room were quite loud until 1 am. I came for a conference & was exhausted l. I really needed to rest & ge... read more
Business response:
Denise, thank you for choosing us once again. We apologize for the problems you encountered in your room and regret the inconvenience caused. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry for the issues you had due to the other guests on the property. We appreciate your patronage and hope you will give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Strong smoking residue lingered in both rooms, very dingy condition, pullout soda would not fully retreat sofa; linens and sheets were clean
Business response:
Kelly, thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
If I could give 0 start I will, my family and I booked a room through Expedia when we got to the hotel there was nobody at the front desk we stayed 45mn and anyone didn’t come to check us in.
Business response:
Jack, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Nastey, should be closed
Business response:
Sonya, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It looked run down. I believe that this is a no smoking hotel. i was shown to a smoking room. Had to ask to get moved to another room. The front desk knew someone had smoked in it. Said they did everything to get rid of the smell. We were overcome by the smell immediately. Not t he best place to stay as hotel looked old and tired and area was not the best.
Business response:
Thank you for your review. We regret our hotel was not to your expectations and are sorry for the smoke you experienced. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Disappointing
Business response:
Ricki, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No rooms was available when I got here
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and the discomfort this caused and appreciated your patience. We are terribly sorry for the inconvenience and hope you will choose to book a room with us in the future. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.