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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
acceptable Due to budget constraints I chose to stay in this hotel. I wasn’t expecting much due to this. I felt safe and did not get bed bugs, my only requirements. Some specifics:the stairwells smelled on stale cigarettes (my room was ok), parking was fine, their were stains in my room and a pubic hair between the top comforter and blanket which is removed. The bathroom was grimy and the walls were very thin. I could here my neighbor snoring and construction going on at the other end of the hallway. There was no trash can a... read more
Business response:
Thank you for your review. We are sorry your suite did not provide the comforts you desired, and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our appropriate individual so that they can take the necessary steps. We value your commen... read more
Horrible stay will never visit this place ever, dirty sheets not a trash can or bags microwave was dirty, cocaroach every where.
Business response:
Jose, thank you for reviewing our hotel. We sincerely apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Also, our pest control provider has serviced t... read more
No house keepers cleaned my roon the whole time I was there and I was there for several days. I had to take my own trash out and the dumpster was way behind the building as many hotels I stayed in never did I have to take my own trash out, that was very disappointing!
Business response:
It did not feel not very pleasant to read our housekeeping associates did not service your room. We understand your frustration and apologize for the inconvenience caused. Your feedback has been discussed with the department involved, and we have taken the necessary actions to ensure such problems do not repeat in the future. Please consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
The property is starting to show disrepair. Check in/checkout personnel were very accommodating and helpful. Couldn't get into first room shown and they gave another room; bathroom not clean, floor not swept, dirty tub.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will reconsider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Area like and what i didnt like breaksfast and local phone
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
We were given keys to two dirty rooms until a third room was a clean one.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in both of your rooms and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
No heat No trash cans No shower curtain 2 roaches in the bathroom Hair pins on the floor in bathroom Floor needed to be vacuumed microwave not working
Business response:
Thank you for your review. We are sorry our suite did not provide the comforts you desired and for the insects in your room. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.