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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give 0 start I will, my family and I booked a room through Expedia when we got to the hotel there was nobody at the front desk we stayed 45mn and anyone didn’t come to check us in.
Business response:
Jack, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Nastey, should be closed
Business response:
Sonya, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It looked run down. I believe that this is a no smoking hotel. i was shown to a smoking room. Had to ask to get moved to another room. The front desk knew someone had smoked in it. Said they did everything to get rid of the smell. We were overcome by the smell immediately. Not t he best place to stay as hotel looked old and tired and area was not the best.
Business response:
Thank you for your review. We regret our hotel was not to your expectations and are sorry for the smoke you experienced. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Disappointing
Business response:
Ricki, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No rooms was available when I got here
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and the discomfort this caused and appreciated your patience. We are terribly sorry for the inconvenience and hope you will choose to book a room with us in the future. Sincerely Hotel Management
acceptable Due to budget constraints I chose to stay in this hotel. I wasn’t expecting much due to this. I felt safe and did not get bed bugs, my only requirements. Some specifics:the stairwells smelled on stale cigarettes (my room was ok), parking was fine, their were stains in my room and a pubic hair between the top comforter and blanket which is removed. The bathroom was grimy and the walls were very thin. I could here my neighbor snoring and construction going on at the other end of the hallway. There was no trash can a... read more
Business response:
Thank you for your review. We are sorry your suite did not provide the comforts you desired, and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our appropriate individual so that they can take the necessary steps. We value your commen... read more
Horrible stay will never visit this place ever, dirty sheets not a trash can or bags microwave was dirty, cocaroach every where.
Business response:
Jose, thank you for reviewing our hotel. We sincerely apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Also, our pest control provider has serviced t... read more
No house keepers cleaned my roon the whole time I was there and I was there for several days. I had to take my own trash out and the dumpster was way behind the building as many hotels I stayed in never did I have to take my own trash out, that was very disappointing!
Business response:
It did not feel not very pleasant to read our housekeeping associates did not service your room. We understand your frustration and apologize for the inconvenience caused. Your feedback has been discussed with the department involved, and we have taken the necessary actions to ensure such problems do not repeat in the future. Please consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.