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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is starting to show disrepair. Check in/checkout personnel were very accommodating and helpful. Couldn't get into first room shown and they gave another room; bathroom not clean, floor not swept, dirty tub.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will reconsider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Area like and what i didnt like breaksfast and local phone
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
We were given keys to two dirty rooms until a third room was a clean one.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in both of your rooms and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
No heat No trash cans No shower curtain 2 roaches in the bathroom Hair pins on the floor in bathroom Floor needed to be vacuumed microwave not working
Business response:
Thank you for your review. We are sorry our suite did not provide the comforts you desired and for the insects in your room. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I tried to check in around 1:40 am and the doors were locked. I used the phone outside the doors to speak to someone about checking in, it just kept ringing, no one answered. I had to drive around and find somewhere else to sleep
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
first they check me into a room that was already occupied then put me in a room full of bed bugs i got bit then finally i was moved to a clean room but the manger was nasty and rude the guy at the desk was very professional
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.