Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, We are truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. We regret that the shuttle schedule did not align with your needs, as we understand how important early transportation can be. We are also very concerned about your comments regarding the cleanliness issues you noticed on the property, as they do not reflect the standards we strive to maintain for our guests. Please know that we take your concern seriously, and your feedback has been shared with our team ... read more

Business response:

Dear Guest, Thank you for sharing your impressions of your recent stay. We appreciate you taking the time to provide feedback, as it helps us better understand what guests value most. We are sorry the amenities you hoped for were not available, and we regret any disappointment this may have caused. Your comments have been noted for future consideration as we continue refining our offerings. We hope you will consider visiting again so we may provide a more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your impressions and for highlighting the area's convenience; we genuinely appreciate that acknowledgment. We are sorry to hear that parts of your stay did not feel as smooth or attentive as you had hoped. Our team is reviewing your comments to strengthen the overall guest experience. We appreciate your feedback and would welcome the opportunity to provide a visit that feels more polished and satisfying in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to hear how much you enjoyed your time with us, especially before your trip out of Newark. We’re delighted that the atmosphere, upkeep, and welcoming team contributed to a comfortable visit. Your note about the convenient area is also appreciated. Thank you for choosing Extended Stay America, and we’re thrilled to know you’d return. We look forward to offering the same warm experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and highlighting the clean and comfortable room. We’re pleased to know your stay was enjoyable, and we truly appreciate you taking the time to share your experience. Our team at Extended Stay America works hard to provide a warm and dependable environment, and we would be delighted to welcome you back whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts and for your willingness to provide feedback; we truly appreciate that. We are sorry to hear that the condition of the space did not reflect the level of attention you expected, and we understand how disappointing that must have felt. Your comments are being shared with our leadership team to help reinforce higher standards. We value your perspective and welcome the opportunity to offer a stay that feels far more polished and comfortable in the future. Sincerel... read more