Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, We are pleased to know our team’s courtesy and the comfort of the mattress contributed positively to your stay. However, we regret that the exterior condition and entrance were not as spotless as you expected, as first impressions matter and should reflect our standards. We are sorry for the inconvenience with the shuttle service and understand that this amenity played a role in your decision to book. Your comments have been noted and shared internally, and we value the opportunity to hear your perspective. We ar... read more

Business response:

Dear Guest, We are so glad you enjoyed the fresh accommodations and the convenient spot near dining options. That is wonderful to hear! At Extended Stay America, we aim to make every part of the journey smooth, so we regret any confusion regarding transportation details. We appreciate your feedback. Thank you for your understanding, and we hope to welcome you back for an even more seamless visit next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for noting the importance of in-room conveniences during your stay. We apologize for any inconvenience caused regarding the availability of certain personal care items. While some supplies are available upon request at our front desk, we understand how this may affect comfort if not anticipated. Your comments are appreciated and help us improve communication with our guests. We hope you will consider returning in the future, as we would be pleased to provide you with a more... read more

Business response:

Dear Guest, An excellent stay is always great to hear about! We’re glad the room met your expectations and that the area added to your overall experience. At Extended Stay America, we aim to provide comfortable spaces in convenient settings so guests can enjoy their time with us. Thank you for sharing your feedback. We truly appreciate it and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Great service at arrival always sets the tone for a stay. We’re happy to know our front desk associate made your check-in smooth and welcoming. At Extended Stay America, we focus on creating a friendly and supportive experience from the moment guests arrive. Thank you for sharing your feedback—we appreciate you choosing to stay with us and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We hope your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize if we fell short in doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management