Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Wanda, Thank you for choosing Extended Stay America! We are thrilled you had a great stay. Knowing that your experience was a positive one is exactly what we strive for. Feedback like yours encourages our team to keep delivering the warm, reliable hospitality guests appreciate. We look forward to welcoming you back soon for another great visit. Sincerely, Hotel Management 

Business response:

Dear Nyaiyah, We apologize for the issues you encountered, including the lack of breakfast, limited towel availability, and unexpected parking fees. We understand how these inconveniences impacted your stay. Your comments regarding the condition of the property and need for upgrades have been noted, and we are actively working on improvements. We also regret any confusion about our amenities and services. We’re glad you found the nearby outlet convenient, and we truly appreciate your input. We hope to have the opportunity to... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent visit. We’re pleased the location was convenient for you. We appreciate your thoughts on the accommodations and dining options and understand the importance of continually enhancing our guest experience. Your comments provide valuable insight as we work toward making improvements that better meet the needs of those who stay with us. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Sincerel... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. While we wish your experience had been more memorable, we appreciate your feedback and the opportunity to reflect on how we can do better. Providing a stay that meets expectations is important to us, and we regret that this was not the case during your visit. We hope to welcome you again in the future for a more positive and comfortable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a comfortable and welcoming environment for all our guests, and your positive feedback encourages us to keep up the good work. It’s always rewarding to know that our efforts have made your experience a pleasant one. We look forward to welcoming you back to Extended Stay America on your next visit and providing you with another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your excellent feedback. We are delighted to hear that you had a positive experience with us. At Extended Stay America, our team works hard to ensure every guest enjoys a comfortable and welcoming stay, and your kind words motivate us to continue delivering great service. We truly appreciate your support and look forward to the opportunity to welcome you back in the near future for another excellent stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words about our customer service. We strive to provide exceptional assistance to all our guests. We apologize for any inconvenience regarding the parking fee and deposit, as well as the TV service issue during your stay. Your feedback helps us improve communication and maintenance. We appreciate your understanding and hope your overall experience was positive. We look forward to welcoming you back soon for a stay that exceeds your expectations. Sincerely, Hotel Management