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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like my experience at the hotel, it was dirty and lied about serving breakfast.
Business response:
Dear Romise,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered and for the discrepancy regarding the breakfast service. This does not reflect our standards, and we are sorry for the inconvenience caused. We are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
This is a sleezy spot and kinda shady! Everything is noticeably old and the bathroom tub at some point was cracked cheaply fixed and covered up with a tub mat.There was no hot water, just slightly warm. I was only checked in for a few hours and the maid tried to enter my room without even knocking. Luckily I had the door lock on and she couldn’t enter, this is why I said shady.
Business response:
Dear Constantin, Thank you for sharing your concerns. We are sorry about the issues you encountered during your stay. Your feedback regarding the condition of the bathroom and the situation with the maid will be addressed with our team to improve our services and ensure better guest experiences. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
I stayed there for two nights, even though they said free breakfast, my first day they only had coffee and muffin, second day just the coffee. Complete false advertisement.
Business response:
Dear James, Thank you for your feedback. We apologize for the inconvenience you experienced with the breakfast offerings. We aim to provide accurate information and a satisfactory breakfast experience for all our guests. Your comments about the discrepancy will be reviewed with our team to ensure better communication and service in the future. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more complete experience on your next visit.Sincerely,Hotel Management
NASTY
Business response:
Dear Anthony,We are truly sorry to hear about your experience. Cleanliness and guest satisfaction are top priorities, and it is concerning to learn that we did not meet your expectations. Your feedback is valuable, and we will address this with our team to make necessary improvements. Please accept our sincere apologies for any discomfort or inconvenience caused. We hope you consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management
This hotel needs a major face lift.
Business response:
Dear Sakina,We appreciate your feedback and sincerely apologize for your disappointing experience. We understand your concerns about the need for improvements, and we are actively working on upgrading our facilities to meet guest expectations better. Your comments are invaluable as they guide our efforts to enhance our services. We hope you will consider giving us another opportunity to provide you with a more refreshed and improved experience.Sincerely,Hotel Management
My room was dirty and the TV did not work
Business response:
Dear Karen, We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of your room and the malfunctioning TV. This is not reflective of our standards, and your feedback will be addressed with our team to ensure improvements are made. We appreciate your input and hope you might consider staying with us again for a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.