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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Stay We stayed for one night, but it had to be the worst night we ever had. To start, the check-in was the least welcoming we ever experienced. When we also asked for extra towels, they weren’t folded and had black stains on them. As for the room, there was a horrible stench that was absolutely revolting. The beds would have been decent but there were brown stains on the sheets and the covers were also very thin. The bathroom also smelled horrible and there were unknown stains on the bathroom sink. The chair at... read more
Business response:
Dear Vu-Ky, Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered with the check-in process, cleanliness, and overall condition of the room. This is not the standard we strive to maintain, and we apologize for the discomfort you experienced. Your feedback will be addressed with our team to ensure improvements are made. We appreciate your comments and hope you will consider staying with us again for a much-improved experience. Thank you for bringing these concerns to our attention.... read more
Sold the room I paid for because I checked in late even though my whole stay and original room was already paid
Business response:
Dear Edwin, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the room issue you experienced. This is not our standard practice, and we understand how frustrating this must have been. We will ensure with our team that it doesn’t happen again. Your satisfaction is important to us, and we hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
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Over charge me extra 100 dollars
Business response:
Dear Rough, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Area is good.
Business response:
Dear Jose, Thank you for your feedback. We are pleased to hear that you liked the area. We strive to provide a positive experience for our guests and appreciate your input. If you feel specific aspects of your stay could be improved, we would love to hear more. Your insights help us enhance our services.Sincerely,Hotel Management
Terrible place. Didn’t give my $100 deposit back.
Business response:
Dear Ana, Thank you for your feedback. We apologize for any confusion regarding the deposit. Deposits are released to the cardholder on the day of checkout. However, the availability of funds depends on when your bank processes the release, which typically takes 5-7 business days but can vary. We recommend contacting your bank to inquire about the status of any pending transactions. We appreciate your patience and hope this helps resolve the issue.Sincerely,Hotel Management
The room wasn’t clean, the stuff has an attitude only the night shift
Business response:
Dear Ibrahim, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the futur... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.