Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

DearRitwik,Thank you for bringing these concerns to our attention. We apologize for the disappointing experience you had with our breakfast offerings and for any discomfort caused by other guests. Ensuring a safe and welcoming environment is our priority, and we take all feedback seriously. We actively review our breakfast options and guest screening processes to improve the overall experience. Additionally, we are addressing property maintenance to uphold our standards of cleanliness and comfort. Your comments are invaluabl... read more

Business response:

Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management 

Business response:

Dear Mohammed, We sincerely apologize for the delay you experienced during check-in and for any inconvenience caused by the breakfast offerings. Your feedback regarding the wait time and the breakfast options is valuable to us, and we will address these issues promptly with our team to ensure improvements are made. Providing efficient and friendly service is our top priority, and we regret any lapses in our standards. Additionally, we apologize for the inconvenience of waiting for coffee in the morning. We appreciate your pa... read more

Business response:

Dear NAM, We are sorry your breakfast experience did not meet your expectations. We strive to provide various options to cater to all our guests' preferences. Your feedback is valuable, and we will review our offerings to ensure they align with our guests' expectations. We appreciate your patronage and hope to provide a more enjoyable breakfast experience.Sincerely,Hotel Management 

Business response:

Dear Gretchen, We apologize for the lack of friendliness you experienced at the front desk. This does not reflect the standard of service we aim to provide. We will address this issue with our staff to ensure all guests are greeted warmly and professionally. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience in the future.SincerelyHotel Management 

Business response:

Dear Dansham, We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your room was not properly cleaned and maintained. Your experience does not reflect our standards, and we are taking immediate steps to address this with our housekeeping team. We appreciate your feedback and hope you will give us another chance to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management