Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear James, Thank you for your feedback. We apologize for the inconvenience you experienced with the breakfast offerings. We aim to provide accurate information and a satisfactory breakfast experience for all our guests. Your comments about the discrepancy will be reviewed with our team to ensure better communication and service in the future. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more complete experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Anthony,We are truly sorry to hear about your experience. Cleanliness and guest satisfaction are top priorities, and it is concerning to learn that we did not meet your expectations. Your feedback is valuable, and we will address this with our team to make necessary improvements. Please accept our sincere apologies for any discomfort or inconvenience caused. We hope you consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Sakina,We appreciate your feedback and sincerely apologize for your disappointing experience. We understand your concerns about the need for improvements, and we are actively working on upgrading our facilities to meet guest expectations better. Your comments are invaluable as they guide our efforts to enhance our services. We hope you will consider giving us another opportunity to provide you with a more refreshed and improved experience.Sincerely,Hotel Management 

Business response:

Dear Karen, We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of your room and the malfunctioning TV. This is not reflective of our standards, and your feedback will be addressed with our team to ensure improvements are made. We appreciate your input and hope you might consider staying with us again for a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Rose, We regret to hear about your disappointing experience. Your feedback is invaluable, and we are committed to addressing the issues you encountered. We strive to provide a better experience for all our guests and hope you might consider staying with us again to see the improvements. Thank you for your feedback.Sincerely,Hotel Management 

Business response:

Dear Lurena,We are truly sorry to hear about the cleanliness issues you experienced. This is not the standard we aim for, and your feedback is being addressed with our team. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more pleasant stay in the future.Sincerely,hotel Management 

Business response:

Dear James, Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. Your experience is important to us, and we would appreciate the opportunity to learn more about your concerns so we can address them. We are committed to improving our services and providing a better experience in the future.Sincerely,Hotel Management