Extended Stay America Suites - Elizabeth - Newark Airport

Anonymous 

on Expedia

a year ago

Uno scandalo. Da evitare. Una vergogna, non ci hanno comunicato nulla relativamente alla richiesta per il trasferimento, niente cuscini aggiuntivi. Nessuna assistenza da Hotels.com. Hotel sporco e puzza di Marjuana. Lampade non funzionanti. Colazione pietosa e ripetitiva, solo muffin e tea. Squallido davvero. Il direttore non presta assistenza. Seguirà un azione legale per la richiesta di rimborso per indennizzo. 

Sovicheth 

on Expedia

a year ago

When we got to the hotel, no one was at the reception desk. We knocked on the plexiglass screen several times to no avail. After about 10 minutes or so, a male staff member came out and checked us in. However, he really needs more training on customer service. He didn't say sorry for being late. He was unfriendly. The next day was not much better. There were no paper cups for the coffee. When I asked the same male staff member, he said, "Unfortunately" they didn't have any more cups. He later hesitantly asked me how many cup... read more

Shanna 

on Expedia

a year ago

The staff when we checked in were tentative and polite but when checking out it was a totally difficult story. I stood at the desk for several minutes while several staff members argued amongst themselves. The bathrooms need updates bad, so bad that they look really dirty. 

Ibania 

on Expedia

a year ago

When arrived there, the room was dirty. 

Kehran 

on Expedia

a year ago

As soon as i walked in the room, the kitchen caught my eye. The outside of the refridgerator was dingy and dirty with brown spots all over it. didn't want to put anything in it. The stove was also dirty with rust all over it and the vent looked like it was picked up off the street. The bath tub did not have a stopper. it had a black hole in it. I did not even take a shower for the fear that something may crawl out. All of the faucets were leaking when i walked in. I honestly did not sleep well because of what i saw in the ro... read more

Alecia 

on Expedia

a year ago

This property is very worn down on the insides. The room was bot cleansed properly and you could see fingerprints all over including the headboards. Luckily i brought my own disinfectant wioes because it was too late to look for another property. The AC vent/filter clearly hasn't been cleaned in ages and this is an extended stay hotel so obviously there has been cooking going on in the room. Bathtub still had the dirt ring around it. The drain was so dirty and has no cover so you're just staring down a dirty black grout infe... read more