This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BELIEVE THE REVIEWS!!! DO NOT STAY HERE!! The no smoking room had holes in the carpet, the stove, fridge, microwave was nasty, and the bathroom had mold on it. It had trash and high chairs in the hallway and kids screaming. Best advice is to go else where.
Business response:
Dear Yomara, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback regarding the condition of the room, appliances, and cleanliness is deeply concerning and not reflective of our standards. We understand your frustration and we are addressing these issues with our team to ensure improvements are made promptly. Your comments are valuable to us as we strive to provide a comfortable and welcoming environment for all guests. We hope you reconsider staying with us in the future fo... read more
We always stay here when in New Jersey. This property has really gone down. The first room we got the shower was unclean. The second room the carpet was dirty, stained and musty. We won't stay there again.
Business response:
Dear Edward, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely,Hotel Management
The sheets on the bed were dirty, the hotel smells horrible. It says smoke free but it is so not.
Business response:
Dear Fedly, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Avoid this hotel No breakfast available at 9 am...
Business response:
DearAlejandro, Thank you for your feedback. We apologize for the inconvenience you experienced with breakfast availability. Our goal is to provide a satisfying experience for all our guests, and we regret that we fell short in this instance. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Very loud. Non stop music and arguing all night. Bed bugs. Shot mattress. Dirty. Do not recommend. Will never return.
Business response:
Dear John, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Shower stayed on hot. Like very hot. Toilet stopped working. No iron. All the hallways stink as if they have a pool and dont. NEVER AGAIN
Business response:
DearOctavia, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that your shower temperature and toilet did not function properly, and we regret any discomfort this caused. Additionally, we apologize for the inconvenience of not having an iron available and for any unpleasant odors in the hallways. Please know that your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. We are committed to improving our services and ensuring a more... read more
While all the bedding and towels were clean and I could tell they try to do the best they can with what they got. The interior of building and rooms are old. I was only there overnight and had a good sleep. The refrigerator was very noisy . I would not recommend unless you are in a limited budget or
Business response:
Dear Joan, Thank you for your feedback. We are pleased that you found the bedding and towels clean and slept well during your stay. We apologize for the inconvenience caused by the outdated interior and the noisy refrigerator. Your comments are valuable as we continually work to improve our facilities. We appreciate your understanding and hope to offer a more comfortable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.