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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize that your experience did not meet expectations, particularly regarding the cleanliness of the room. Providing a clean and comfortable environment is a top priority, and we regret that this standard was not met during your stay. We will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your feedback and hope you will give us another chance to offer you a better experience in the future.Sincerely,Hotel Management
“Complimentary grab-and-go breakfast” is literally muffins and coffee. Of which coffee I had to ask and wait for 20 minutes.
Business response:
Dear Eldar,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the grab-and-go breakfast and the wait for coffee. We understand how frustrating this must have been and are addressing this with our team to ensure timely service for all our guests. Your comments help us improve, and we will certainly work to enhance our breakfast offerings. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Fisrt, customer service wanst good. The actual room smelled, many broken parts of the kitchen area and bathrooms. The phone did not work, every time i needed to communicate to the lobby i had to walk down to the lobby. i requested the coffee machine and never got it. worst part was the random fire alarms going off every certain minutes in the middle of the night. it really didnt let me sleep. i communicated to the staff and they knew the issue but they chose not to fix it until i shpw them a video of how load it was. i hones... read more
Business response:
Dear Juan, We sincerely regret that your recent experience did not meet your expectations. Your feedback regarding the room condition, service, and fire alarm disturbance is deeply concerning, and we understand the frustration this caused. We appreciate you bringing these issues to our attention, and your comments will be shared with the team to ensure improvements are made. Thank you for your candid feedback.Sincerely,Hotel Management
So, as my husband said, they earned both stars. The room was clean, with the exception of the dust strings hanging from the ceiling, but run down. Holes in the carpet and tears in the dust ruffle. Our favorite part was the sign that they would give the police access to your room if they showed up:-). It served its purpose though. We needed a place to sleep, so in that department it was 5 stars. Basically, I'm not paying $500 for one night, just to see a show, or walk Ellis Island.
Business response:
Dear Wynde, Thank you for sharing your experience. While we're pleased to hear the room met your basic needs, we regret the condition of the furnishings and any discomfort this may have caused. Cleanliness is a priority, and your comments will be reviewed with our team to ensure improvements. We appreciate your understanding and hope to provide a more positive experience in the future.Sincerely,Hotel Management
I didn't like my experience at the hotel, it was dirty and lied about serving breakfast.
Business response:
Dear Romise,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered and for the discrepancy regarding the breakfast service. This does not reflect our standards, and we are sorry for the inconvenience caused. We are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
This is a sleezy spot and kinda shady! Everything is noticeably old and the bathroom tub at some point was cracked cheaply fixed and covered up with a tub mat.There was no hot water, just slightly warm. I was only checked in for a few hours and the maid tried to enter my room without even knocking. Luckily I had the door lock on and she couldn’t enter, this is why I said shady.
Business response:
Dear Constantin, Thank you for sharing your concerns. We are sorry about the issues you encountered during your stay. Your feedback regarding the condition of the bathroom and the situation with the maid will be addressed with our team to improve our services and ensure better guest experiences. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.