This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly room
Business response:
Dear Boss, Thank you for your brief feedback. We sincerely apologize for any concerns about cleanliness during your stay. We understand how important it is to have clean and comfortable accommodations. This is not the experience we aim to provide our guests. Your feedback is invaluable, and we are committed to addressing the concerns you encountered to improve our services. We hope you will give us another opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
Staff is rude and beds are too soft. They charge for EVERYTHING. Housekeeping. The dish sets, pots and pans. Wifi! They make it seem like it's all included in the price.... nothing is included. The tub was clogged. There was writting on one of the headboards that i pray i dont get blamed for. Oh! They charged my card $100 for any INCIDENTALS that may occur. This hotel was terribly sketchy. There were people talking openly about buying drugs from one of the 'residents'. There was also the one woman screaming at a guy on the p... read more
Business response:
Dear Stever, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
La reserva venia con desayuno incluido y solo era un cafe con unas galletas dulces. Que pasa para las personas que no pueden comer esto? segundo no hicieron limpieza a la habitacion ningun dia y tercero no es smoke free (el olor a marihuana fue demasiado)
Business response:
Dear PAULA, We sincerely apologize for the discrepancies in the services provided during your recent stay with us. As an extended-stay property, our standard cleaning schedule is once a week. However, we understand the importance of maintaining a clean and comfortable environment for our guests, and additional cleaning services are always available upon request for a nominal fee. Regarding the breakfast options, we regret that they did not meet your expectations, and we will certainly review our offerings to accommodate our ... read more
I fell rushed to leave by the staff
Business response:
Dear Nonkar, We sincerely apologize for your experience during your stay. It is our priority to ensure all guests feel welcome and comfortable, and we regret that our staff rushed you. Your feedback is important to us, and we will address this issue with our team to prevent it from happening again. We appreciate your feedback and hope you will give us another opportunity to provide you with a more relaxed and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
I am writing to express my extreme dissatisfaction and outrage regarding my recent stay at booked through Expedia. Despite the glowing reviews, our experience was nothing short of a nightmare, severely tarnishing our vacation. From the very beginning, we were subjected to appalling treatment. We informed the hotel of our delayed arrival multiple times, yet we were continually threatened with reservation cancellation if we did not arrive by 11 PM. After relentless negotiation, we were grudgingly given until 12:30 AM, forcing ... read more
Business response:
Dear Brij, We are deeply sorry to learn about the numerous challenges you encountered during your recent stay. Your experience falls far below the high standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you endured. We understand the importance of a smooth and enjoyable stay, and it is disheartening to hear that we failed to meet your expectations in various aspects, from room cleanliness to staff cooperation and breakfast offerings. Please know that your feedback is invaluable, and... read more
Waited over 45 mins for a staff member to come to the front once she came she had no regard of the wait time . While waiting a lot of traffic in and out I smelled lots of cigarette and weed smoke I definitely felt unsafe someone kept knocking on my door and running. The room was not well kept and I woke up with a huge allergic reaction not to mention parking was almost impossible
Business response:
Dear Esmerlin, We sincerely apologize for the issues you encountered during your recent stay. Your experience does not meet our service standards, and we deeply regret any inconvenience or discomfort caused. We take your concerns seriously and will address them with our team to ensure improvements are made. Additionally, we understand the importance of providing a safe and welcoming environment for all guests, and we will take steps to address the issues you raised regarding safety and cleanliness. Your feedback is invaluabl... read more
Business response:
Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.
I didn't have the pleasure of staying in that property apparently Expedia overbooked on reservations to the hotel so they send me to a different location an hour and a half away from my parents home and in that location Furniture was old and outdated and broken I order a two bedroom with the kitchenette and I got that however they wouldn't give me any pots or pants or coffee maker I got a microwave and a refrigerator I was lucky to get that I had no utensils or a cup to drink no ice she actually told us that we needed to use... read more
Business response:
Dear Lisandra,We are truly sorry to learn about the ordeal you experienced with your reservation and the conditions at the alternative property you were directed to. This is not the experience we want for any of our guests, and we apologize for the inconvenience and discomfort caused by the lack of basic amenities and the unpleasant odor in the property. Your feedback is invaluable, and we will address these issues with the relevant teams to ensure improvements are made. We are wholly committed to regaining your trust and co... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.