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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a clean place, and the front office area was always dirty
Business response:
Dear Gina, Thank you for taking the time to post a review of your time with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action. We are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us improve the experience for future guests.Sincerely,Hotel Management
As I entered the lobby there was a terrible smell and flies all around…..We checked in but checked out about an hour later. Our room was on the ground floor not too far from the lobby and the smell was overbearing…..the front desk staff were very apologetic and accommodating. We found another hotel and our fee was waived. Will never book that hotel again.
Business response:
Dear Annissa, We sincerely apologize for the unpleasant experience you encountered during your recent stay. Ensuring a comfortable and welcoming environment for our guests is our priority, and we regret that you encountered issues with odor and flies upon arrival. Your feedback regarding these concerns has been shared with our team so they can be addressed immediately. We appreciate your recognition of our front desk staff's efforts to accommodate you and apologize for any inconvenience caused. We understand your decision no... read more
Dirty room upon arrival, falling apart, avoid this place.
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Homeless shelter It look like a homeless shelter
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
First, no water pressure in shower. Rain would have been better. Second, lost my license day before check in, I had temporary license and 5 credit cards with my name, bank statements and the guy at desk wouldn’t let me in bc he couldn’t scan license. Absolute nonsense I stayed night before at hotel and they accepted it. He thought I was scamming . Until I threatened a bad review he wasn’t budging and was going to cancel my reservation. I know he was lying bc I gave him my customs check in app for airports and he said he was ... read more
Business response:
Dear Nicholas, We sincerely apologize for the inconvenience you encountered during your stay. The lack of water pressure in the shower and the difficulty you faced during check-in does not reflect the service we strive to provide. We understand how frustrating and stressful this experience was for you. While our policies require valid identification, we regret any miscommunication or frustration this caused. We are reviewing our procedures to accommodate our guests better in such situations. Thank you for bringing this to ou... read more
The rooms were dirty, the place smelled of smoke most of our day
Business response:
Dear Pavan, Thank you for your feedback. We regret that your stay was not as pleasant as expected. Cleanliness and a fresh environment are priorities for us, and we are currently taking steps to address the issues you mentioned. Your comments are important in helping us improve. We hope you will consider staying with us again to experience the positive changes we are making.Sincerely,Hotel Management
La refrigeradora estaba sucio, no nos dieron toallas, tuve que pedir en dos ocasiones jabón y shampoo.
Business response:
Dear Marilyn, We sincerely apologize for the inconvenience you experienced during your stay. Our priority is to provide clean and well-equipped accommodations, and we regret falling short in these areas. Your feedback regarding the refrigerator, towels, and toiletries has been noted, and we are taking immediate steps to address these issues with our housekeeping and front desk teams. We appreciate your patience and understanding and hope you will give us another opportunity to provide you with the quality experience you dese... read more
The place is dirty it smells bad. No one cleans your room or provides clean towels the next day.
Business response:
Dear MARTHA, We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we are addressing this with our housekeeping team to ensure rooms are adequately cleaned and amenities are refreshed daily. Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.