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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean the carpets, the small in the room was horrible. When turn the light on in the bathroom it was very noisy. The ironing board fell apart when I took it off the rack. The fridge was very noisy making all kinds of crazy sounds.
Business response:
Dear Lillian, We apologize for the inconvenience you experienced during your stay. Your concerns about the carpets, bathroom light, ironing board, and noisy fridge have been noted and will be addressed promptly by our maintenance team. We are committed to improving our facilities and ensuring a more comfortable experience for our guests. Thank you for your valuable feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The front desk staff, I don't know if it's the boss or some dark-skinned gay guy, he looks at people with disdain and it's super disgusting and it's been 8 days and I haven't received my deposit back.
Business response:
Dear Angel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The outside of the hotel does not look bad. The inside of the property is archaic, and there is a stench in the hallways as well as the rooms. I would give the hotel 1.5 stars. However the staff I rate 5 for the being approachable and for their professionalism.
Business response:
Dear Mukobe, Thank you for your feedback. We are sorry to hear that the condition of the property and the odor impacted your stay. Please be assured that your comments will be reviewed with our team to address these concerns. We’re pleased to know you found our staff to be professional and approachable. We appreciate your input and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Disappointing Stay We stayed for one night, but it had to be the worst night we ever had. To start, the check-in was the least welcoming we ever experienced. When we also asked for extra towels, they weren’t folded and had black stains on them. As for the room, there was a horrible stench that was absolutely revolting. The beds would have been decent but there were brown stains on the sheets and the covers were also very thin. The bathroom also smelled horrible and there were unknown stains on the bathroom sink. The chair at... read more
Business response:
Dear Vu-Ky, Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered with the check-in process, cleanliness, and overall condition of the room. This is not the standard we strive to maintain, and we apologize for the discomfort you experienced. Your feedback will be addressed with our team to ensure improvements are made. We appreciate your comments and hope you will consider staying with us again for a much-improved experience. Thank you for bringing these concerns to our attention.... read more
Sold the room I paid for because I checked in late even though my whole stay and original room was already paid
Business response:
Dear Edwin, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the room issue you experienced. This is not our standard practice, and we understand how frustrating this must have been. We will ensure with our team that it doesn’t happen again. Your satisfaction is important to us, and we hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
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Over charge me extra 100 dollars
Business response:
Dear Rough, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.