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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pues el servicio es regular lo que no me gustó es el depósito que ay que dejar no me lo an regresado a mi tarjeta el desayuno mejor que lo quiten solo madalenas y café
Business response:
Dear Antonio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty. No blankets on the bed. Junk in hallway. Garbage all over outside. Would Never stay again at this place or chain!
Business response:
Dear Cynthia, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. We are actively addressing these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for all our guests. We value your feedback and regret that we did not meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel ... read more
The staff was very rude, the people in the hotel horrible, we can sleep because in the room next to me was a dog al night long barking
Business response:
Dear PIERRE, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Please know that this is not reflective of our usual standards of service and guest satisfaction. We will address your concerns with our team to ensure improvements are made, particularly regarding noise disturbances. Your feedback is valuable, and we hope to have the opportunity to restore your faith in our hotel during future visits. Thank you for sharing your exper... read more
Worst experience ever My booking was for 2 double beds, but at the hotel they changed it to single queen bed. We were party of 3 with an elderly person. Hotel said they were sold out and can’t do anything about it. Plus room did not have any toiletries except a soap bar. It was leaking underneath the sink. Horrible experience overall
Business response:
Dear Aneri, Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you encountered during your stay. Your feedback is important, and we will address the issues raised with our team to prevent similar occurrences in the future. We understand the importance of honoring guest preferences and ensuring a comfortable stay. Please accept our sincere apologies. We hope to have the opportunity to provide you with a more positive experience should your travels bring you back to our area.Si... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.
Olores en la habitación. Olor a algún color condimento de comida . Tragante de la bañadera tapado no traga agua
Business response:
Dear Vladimir, Thank you for sharing your feedback with us. We apologize for the odors and clogged bathtub drain you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any inconvenience caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Manageme... read more
No very clean
Business response:
Dear Frank, Thank you for sharing your experience with us. We apologize for falling short of your expectations regarding cleanliness. Please know that we take your feedback seriously and are implementing additional measures to ensure a higher standard of cleanliness throughout our property. Your satisfaction is important to us, and we appreciate your input as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
first room we got there was no water in the bathroom faucet. after complaining to the front desk they gave us another room 404. we got there & room smelled like mold. there was rust on towel holder and shower head. we did not take a chance to take a shower so we just slept and left to airport as early as possible. never staying there again
Business response:
Dear Joseph, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, ple... read more
Nähe zur Mall war super, von dort fährt auch der Bus nach NYC hinein -Rest war nicht gut/ist keine schöne Gegend dort -das sog.Frühstück hatte nur dünnen Kaffee,heisses Wasser,Oatmeal um mit heisses Wasser aufzugießen,Müsliriegel und Muffin’s-das war das sog “Frühstück” -es gab noch nicht mal einen kostenlosen Trinkwasser Spender wie sonst in Hotel’s üblich -nur einen Getränkeautomaten gegen Gebühr -der Flughafen Shuttle erschien nicht,so dass wir ein teures Taxi nehmen mussten (50Dollar/für knapp 3km/eine Katastrophe) Ich w... read more
Business response:
Dear Nadine, Thank you for sharing your experience. We appreciate your feedback regarding the hotel's location and amenities. We regret that your stay did not meet expectations. Rest assured, we will address the issues you've raised to improve our services. We apologize for any inconvenience with the breakfast offerings and airport shuttle. Your comments are valuable, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.