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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amenities are poor you need to call staff more than once to get your inquiry
Business response:
Dear Yasmin, We apologize for any inconvenience you experienced with our amenities and service. Your feedback is valuable, and we're committed to addressing these issues promptly. Please know that we're working to improve our responsiveness to guest inquiries. Your comfort is important to us, and we appreciate your patience. We hope to serve you better during your next visit.Sincerely,Hotel Management
Business response:
We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.
Business response:
Sorry to see that you did not enjoy your stay.
Should been better
Business response:
Dear Raynell, We regret to hear that your experience did not meet expectations. We appreciate your feedback and would welcome the opportunity to learn more about your specific concerns. We are constantly working to enhance our services, and we hope to have the opportunity to provide you with an improved and more satisfactory stay in the future. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management
I would not return to that very dirty hotel. They never gave us room service during the four nights we stayed. The refrigerator was dirty. The bathroom extractor fan made a lot of noise. It looked like a helicopter. The wall where the bed lamp is had snot stuck to the copper lamp. It was broken, I wouldn't go back there anymore, it's a scam.
Business response:
Dear John, Thank you for reviewing your recent stay. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your comments with our staff to ensure we communicate ... read more
This property should be close down. There is no ice available among many things, plus the room seems dirty.
Business response:
Dear Raul, We sincerely apologize for the inconvenience during your stay. Your feedback profoundly concerns us, and we assure you that we take it seriously. We will address your issues with our team to improve our services. Our commitment is to provide a clean and comfortable environment for our guests. We appreciate your patience and understanding. If you would be open to providing more details about your experience, we welcome the opportunity to make things right. Thank you for bringing this to our attention.Sincerely,Hote... read more
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Business response:
We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future
They lie to us there’s no breakfast as they said only coffee and tea station
Business response:
Dear Youssef, Thank you for your review. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management
Room was not clean. I found a water bottle with unknown liquid by the bed and there was open snacks assuming left behind by previous occupants in the kitchen cabinet.
Business response:
Dear Janielle, Thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.