Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

DearAlejandro, Thank you for your feedback. We apologize for the inconvenience you experienced with breakfast availability. Our goal is to provide a satisfying experience for all our guests, and we regret that we fell short in this instance. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management 

Business response:

DearOctavia, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that your shower temperature and toilet did not function properly, and we regret any discomfort this caused. Additionally, we apologize for the inconvenience of not having an iron available and for any unpleasant odors in the hallways. Please know that your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. We are committed to improving our services and ensuring a more... read more

Business response:

Dear Joan, Thank you for your feedback. We are pleased that you found the bedding and towels clean and slept well during your stay. We apologize for the inconvenience caused by the outdated interior and the noisy refrigerator. Your comments are valuable as we continually work to improve our facilities. We appreciate your understanding and hope to offer a more comfortable experience.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for your negative experience during your stay. Your feedback regarding the cleanliness, maintenance issues, and the front desk response is concerning and will be addressed immediately. We strive to provide a welcoming and comfortable environment for all our guests, and we regret falling short in your case. Rest assured, we are taking steps to improve our facilities and service. Thank you for bringing these issues to our attention.Sincerely,Hotel Management 

Business response:

Dear Ricardo, We sincerely apologize for the inconvenience you experienced due to the lack of room services. Your feedback is important to us, and we are committed to addressing this issue to enhance our guest experience. We understand how essential these services are for a comfortable stay and are working diligently to improve. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Kellyann, Thank you for your feedback. We sincerely apologize for the cleanliness of your room and the lack of response from the front desk. This does not meet our standards, and we are immediately addressing these issues with our team. We appreciate your patience and hope to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Jorge, We apologize for the negative experience you had during your stay. Your feedback is important to us, and we take it seriously. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations. Please know that we are reviewing your comments internally to address any issues promptly. We hope to regain your trust and provide you with a more pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Frances, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a betterstayin the future.Sincerely,Hotel Management