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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ask the staff to replace light bulbs in my room. A Maintenance man stop by look at the bulbs never replace them I had limited light all weekend
Business response:
Dear wesley, Thank you for choosing to stay with us and for taking the time to share your review. We apologize for the inconvenience caused by not providing every guest with the attentive service we strive to deliver. We understand that this must have caused discomfort. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We appreciate your pat... read more
Das Hotel ist am zerfallen Habe noch nie ein Hotel in so schlechtem Zustand gesehen. Im Badezimmer kommt der Verputz von der Decke, der Stuhl ist mit so vielen Flecken überzogen, dass er nicht mehr brauchbar ist
Business response:
Dear Mark, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance... read more
Don’t stay at this hotel I was there for 13 nights and the room are dirty no water presión for showers and if you need towel have to go to the front desk whit the dirty towel to get new ones sometimes they don’t have clean towel available and they charge for security parking lot and the crazy part is the parking gate are completely broken and is not secure and the front lobby entrance the grass they forgot to cut and is like 5 inch tall look like a forest please don’t stay at this crap the picture in the internet is nothing ... read more
Business response:
Dear Richardson, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.
The water pressure was very low. There was hair in the tub and sink. Left a bottle of cleaner in the room when I checked in. Housekeeper knocked on the door at 10 am instead of 11 and tried to walk in my room. Very dissatisfied!!!
Business response:
Dear Joedy, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Uno scandalo. Da evitare. Una vergogna, non ci hanno comunicato nulla relativamente alla richiesta per il trasferimento, niente cuscini aggiuntivi. Nessuna assistenza da Hotels.com. Hotel sporco e puzza di Marjuana. Lampade non funzionanti. Colazione pietosa e ripetitiva, solo muffin e tea. Squallido davvero. Il direttore non presta assistenza. Seguirà un azione legale per la richiesta di rimborso per indennizzo.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
When we got to the hotel, no one was at the reception desk. We knocked on the plexiglass screen several times to no avail. After about 10 minutes or so, a male staff member came out and checked us in. However, he really needs more training on customer service. He didn't say sorry for being late. He was unfriendly. The next day was not much better. There were no paper cups for the coffee. When I asked the same male staff member, he said, "Unfortunately" they didn't have any more cups. He later hesitantly asked me how many cup... read more
Business response:
Dear Sovicheth, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Business response:
We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.
The staff when we checked in were tentative and polite but when checking out it was a totally difficult story. I stood at the desk for several minutes while several staff members argued amongst themselves. The bathrooms need updates bad, so bad that they look really dirty.
Business response:
Dear Shanna, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.