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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When arrived there, the room was dirty.
Business response:
Dear Ibania, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitmen... read more
As soon as i walked in the room, the kitchen caught my eye. The outside of the refridgerator was dingy and dirty with brown spots all over it. didn't want to put anything in it. The stove was also dirty with rust all over it and the vent looked like it was picked up off the street. The bath tub did not have a stopper. it had a black hole in it. I did not even take a shower for the fear that something may crawl out. All of the faucets were leaking when i walked in. I honestly did not sleep well because of what i saw in the ro... read more
Business response:
Dear Kehran, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely, Hotel Ma... read more
This property is very worn down on the insides. The room was bot cleansed properly and you could see fingerprints all over including the headboards. Luckily i brought my own disinfectant wioes because it was too late to look for another property. The AC vent/filter clearly hasn't been cleaned in ages and this is an extended stay hotel so obviously there has been cooking going on in the room. Bathtub still had the dirt ring around it. The drain was so dirty and has no cover so you're just staring down a dirty black grout infe... read more
Business response:
Dear Alecia, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve... read more
Never again It is a dingy, the front desk seems like you are in a roadside service station. The hall carpets are beyond filthy.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Would not recommend
Business response:
Dear William, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
I didn’t even stay there had to leave do to emergency and no one was at desk so I dropped my card in the box and left so I already let them keep the money for the room without refund and then they managed to take 11$ from my 100 deposit only sent me back 89$ of my money I’m never booking with them again that’s it 👎
Business response:
Dear Kahlil, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.