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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
will never stay here again the toilet and sink were very dirty. advertised "breakfast included" which was gran and go drink and a granola bar
Business response:
Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. We regret that our breakfast choices do not meet your expectations, and we share your remarks with our ... read more
Thank goodness I was there for a short time period. The bedroom stinks so bad of cigarettes, too much noise, breakfast was so poor and very disorganized and much more I can say but I will leave it to here. However, this was my first and last stay at this place.
Business response:
Dear Benjamin, Thank you for choosing to stay with us. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding... read more
No one at front desk at 714am to call airport shuttle even though it’s supposed to be someone 24/7. Someone who wasn’t staff called for me. I called main number and they could not reach any staff at the hotel. Staff was rude when I did check into the hotel the previous night. There were rug burns throughout the carpet in entire room. Very dated . Fridge needed to be replaced. I would be afraid to cook something on the stove burners. I will never stay there again and now don’t want to stay at any Extended Stay hotels because ... read more
Business response:
Dear Yvette, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Need to improve housekeeping. Room has been cleaned in a rush. There was garbage in the bin and food from previous customers in the fridge. Sheets were not clean and we did not get empathy or at least an apology from the hotel staff. In addition it does not make sense to be charged extra for parking.
Business response:
Dear Marco, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns have been shared with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We also apologize for any lack of emp... read more
Everything looked dinky and dirty. Elevators were immaculate I was not impressed
Business response:
Dear Paula, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping and maintenance teams work hard to provide a clean and well-maintained environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
The property is in need of a renovation, the shower head is clogged, the bed is uncomfortable, the lobby area is dirty, they offer a grab and go breakfast and they put it on a table at the lobby area, and is gone early. First time at this hotel, but it would be the last too
Business response:
Dear Ana, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is ... read more
Business response:
Thanks for your feedback.
Pésimas instalaciones Hotel viejo, olor a humo y marihuana, paredes con moho, fuga de agua en inodoro, cama olía a suciedad
Business response:
Dear Guest, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope ... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.