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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service is below the average. I waited over 20 minutes for somebody at the front desk to check-in. They should remove "Breakfast included". I can't call it breakfast like other hotels—snack, coffee, or tea. Even the coffee was not ready. I have to wait over 15 minutes to bring more coffee in the morning.
Business response:
Dear Mohammed, We sincerely apologize for the delay you experienced during check-in and for any inconvenience caused by the breakfast offerings. Your feedback regarding the wait time and the breakfast options is valuable to us, and we will address these issues promptly with our team to ensure improvements are made. Providing efficient and friendly service is our top priority, and we regret any lapses in our standards. Additionally, we apologize for the inconvenience of waiting for coffee in the morning. We appreciate your pa... read more
Ăn sáng rất tệ
Business response:
Dear NAM, We are sorry your breakfast experience did not meet your expectations. We strive to provide various options to cater to all our guests' preferences. Your feedback is valuable, and we will review our offerings to ensure they align with our guests' expectations. We appreciate your patronage and hope to provide a more enjoyable breakfast experience.Sincerely,Hotel Management
Person at front desk wasn’t friendly, barely said a word, not just to me but another customer
Business response:
Dear Gretchen, We apologize for the lack of friendliness you experienced at the front desk. This does not reflect the standard of service we aim to provide. We will address this issue with our staff to ensure all guests are greeted warmly and professionally. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience in the future.SincerelyHotel Management
Filthy, the sheet, blanket , bathroom hair all over, it serms like it was not clean after the last guest. Very dirthy .
Business response:
Dear Dansham, We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your room was not properly cleaned and maintained. Your experience does not reflect our standards, and we are taking immediate steps to address this with our housekeeping team. We appreciate your feedback and hope you will give us another chance to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Smelly room
Business response:
Dear Boss, Thank you for your brief feedback. We sincerely apologize for any concerns about cleanliness during your stay. We understand how important it is to have clean and comfortable accommodations. This is not the experience we aim to provide our guests. Your feedback is invaluable, and we are committed to addressing the concerns you encountered to improve our services. We hope you will give us another opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
Staff is rude and beds are too soft. They charge for EVERYTHING. Housekeeping. The dish sets, pots and pans. Wifi! They make it seem like it's all included in the price.... nothing is included. The tub was clogged. There was writting on one of the headboards that i pray i dont get blamed for. Oh! They charged my card $100 for any INCIDENTALS that may occur. This hotel was terribly sketchy. There were people talking openly about buying drugs from one of the 'residents'. There was also the one woman screaming at a guy on the p... read more
Business response:
Dear Stever, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
La reserva venia con desayuno incluido y solo era un cafe con unas galletas dulces. Que pasa para las personas que no pueden comer esto? segundo no hicieron limpieza a la habitacion ningun dia y tercero no es smoke free (el olor a marihuana fue demasiado)
Business response:
Dear PAULA, We sincerely apologize for the discrepancies in the services provided during your recent stay with us. As an extended-stay property, our standard cleaning schedule is once a week. However, we understand the importance of maintaining a clean and comfortable environment for our guests, and additional cleaning services are always available upon request for a nominal fee. Regarding the breakfast options, we regret that they did not meet your expectations, and we will certainly review our offerings to accommodate our ... read more
I fell rushed to leave by the staff
Business response:
Dear Nonkar, We sincerely apologize for your experience during your stay. It is our priority to ensure all guests feel welcome and comfortable, and we regret that our staff rushed you. Your feedback is important to us, and we will address this issue with our team to prevent it from happening again. We appreciate your feedback and hope you will give us another opportunity to provide you with a more relaxed and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.