Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Ernesto, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management 

Business response:

Dear Heather, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Carmen, Thank you for sharing your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the ... read more

Business response:

Dear Conchita, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Carmen, We're sorry to hear that the cleanliness did not meet your expectations. Providing a clean and comfortable environment is a top priority, and we apologize for any inconvenience you experienced. Your feedback is valuable, and we will address this matter to ensure a better experience for our guests in the future. If your travels bring you back to the area, we hope to have the opportunity to regain your trust with an improved stay. Thank you for sharing your concerns.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We also regret the disappointment with the breakfast choices. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us a ... read more

Business response:

Dear Marcna, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management