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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for your feedback.
The property is close to newark airport and the mills mall. The room was not clean.
Business response:
Dear Ahmed, Thank you for staying with us and sharing your review. While we are pleased that our proximity to the Newark Airport and the Mills Mall was convenient for you, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have immediately brought this to the attention of our housekeeping for review and action. ... read more
The only reason i took it is it was next to the airport but, when you first get there no one is there to help for a good 15 min, they told me it is usually the case. Rooms smells like cigarette and Old and i said rooms bcs i had to switch rooms 2 times from the smell. No shampoo to shower One very thin bed cover
Business response:
Dear Patrick, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and apologize for your disappointment. We will discuss your concerns to ensure these issues are addressed promptly. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
I recently had the unfortunate experience of staying at Extended Stay America Suites Elizabeth Newark Airport, and I must say it was one of the worst hotel stays I have ever had. First and foremost, the cleanliness of the hotel was utterly unacceptable. The hallways and rooms were dirty. The bathroom was particularly distressing as there was no running water upon checking in. To make matters worse, the incessant fire alarms going off throughout the building both days. The constant noise disrupting and caused significant dist... read more
Business response:
Dear Richelle, Please accept our apologies for the disappointing experience with us. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Also, as a precaution, we will have our engineering team thoroughly inspect all our suites. We hope you will give us another opportunity to ... read more
cobran por el estacionamiento eso es algo tonto si estoy quedandome en el hotel
Business response:
Dear Raul, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management
Airport shuttle is unreliable at best;Never again!
Business response:
Dear Philip, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management
At check in the staff was all in the breakroom and asked customers to wait 10 minutes before they would come to the front desk to check in people. What kind of hotel does this? No sense of customer service. The hotel hallways have a bad smell. The other reviews are accurate. The room is ok. Pretty basic. I will not be staying at this horrible place again.
Business response:
Dear Raheel, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Moreover, we apologize for your concerns regarding the cleanliness issue in the hallways. Our housekeeping team usually does a great job ensuring a clean and fresh environment... read more
Absolutely terrible experience, I would give them Zero stars if I could. I picked this hotel because of the kitchen. As a new mom it was important to have a working kitchen and the room was dirty. The kitchen was not functional as the refrigerator was broken and everything was dirty. I had to throw away the milk I pumped because of the broken refrigerator. I will never stay here again.
Business response:
Dear Laura, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
segunda e ultima vez que fico. Sujo, atendem.mal... quiseram me co rar 2 vezes... gastem 200 300 reais a mais mas fiquem em outro na mesma area
Business response:
Dear MARCUS, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling time with us and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.