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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am writing to express my extreme dissatisfaction and outrage regarding my recent stay at booked through Expedia. Despite the glowing reviews, our experience was nothing short of a nightmare, severely tarnishing our vacation. From the very beginning, we were subjected to appalling treatment. We informed the hotel of our delayed arrival multiple times, yet we were continually threatened with reservation cancellation if we did not arrive by 11 PM. After relentless negotiation, we were grudgingly given until 12:30 AM, forcing ... read more
Business response:
Dear Brij, We are deeply sorry to learn about the numerous challenges you encountered during your recent stay. Your experience falls far below the high standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you endured. We understand the importance of a smooth and enjoyable stay, and it is disheartening to hear that we failed to meet your expectations in various aspects, from room cleanliness to staff cooperation and breakfast offerings. Please know that your feedback is invaluable, and... read more
Waited over 45 mins for a staff member to come to the front once she came she had no regard of the wait time . While waiting a lot of traffic in and out I smelled lots of cigarette and weed smoke I definitely felt unsafe someone kept knocking on my door and running. The room was not well kept and I woke up with a huge allergic reaction not to mention parking was almost impossible
Business response:
Dear Esmerlin, We sincerely apologize for the issues you encountered during your recent stay. Your experience does not meet our service standards, and we deeply regret any inconvenience or discomfort caused. We take your concerns seriously and will address them with our team to ensure improvements are made. Additionally, we understand the importance of providing a safe and welcoming environment for all guests, and we will take steps to address the issues you raised regarding safety and cleanliness. Your feedback is invaluabl... read more
Business response:
Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.
I didn't have the pleasure of staying in that property apparently Expedia overbooked on reservations to the hotel so they send me to a different location an hour and a half away from my parents home and in that location Furniture was old and outdated and broken I order a two bedroom with the kitchenette and I got that however they wouldn't give me any pots or pants or coffee maker I got a microwave and a refrigerator I was lucky to get that I had no utensils or a cup to drink no ice she actually told us that we needed to use... read more
Business response:
Dear Lisandra,We are truly sorry to learn about the ordeal you experienced with your reservation and the conditions at the alternative property you were directed to. This is not the experience we want for any of our guests, and we apologize for the inconvenience and discomfort caused by the lack of basic amenities and the unpleasant odor in the property. Your feedback is invaluable, and we will address these issues with the relevant teams to ensure improvements are made. We are wholly committed to regaining your trust and co... read more
Very Undafe switches and plugs not inatalled properly. No hot water. Noisy
Business response:
Dear Bryan, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The service was very poor
Business response:
Dear Ludovic, We sincerely regret to read about your experience with our service. Providing exceptional service to our guests is of utmost importance to us, and we apologize for any shortcomings you encountered. Your feedback is valuable, and we will share this matter with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Sincerely,Hotel Management
WILL NOT BE BACK This was one of the most disgusting Hotels I've ever spent the night at. Smelled like cigarette smoke, weed in the hallways, and coming off the elevator to my room a vagrant sleeping on the floor at the end of the hall. Shower barely worked and covers and sheets appeared to be dirty and to top it off what appeared to be a blood stain on one of the wash clothes in the bathroom.
Business response:
Dear William, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will accept our apologies and consider giving us another chance... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.