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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wanted to do check out before 11 am that is the time to do check out but there wasn’t anyone in front desk, we were a lot of people waiting for checking in and checking out but terrible service, I couldn’t do check out because I almost missed my flight and I couldn’t pick my deposit up that was $100 dollars, so they didn’t give me back my money of deposit. I really want a reimbursement for this terrible service and my deposit back
Business response:
Dear Javier, We sincerely apologize for the inconvenience and frustration you experienced during your check-out process. It's unacceptable that no one was available at the front desk, causing delays and issues with your deposit return. We understand how important it is to provide efficient and reliable service, especially when it comes to our guests' time-sensitive plans. We will address this with our team to ensure it doesn't happen again. Meanwhile, please reach out to us at the hotel directly so we can review your charges... read more
Terrible Stay Experience Room smelled like cigar smoke. Burn mark in blanket. Dirty Shower, weird smell in the bathroom. Overall dirty and more like a cheap motel feel. I’m good off coming back there.
Business response:
Dear Gerald, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
It’s not clean. U don’t get clean rooms and bath It’s really not pleasant feel
Business response:
Dear Amarinder, Thank you for evaluating your stay with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We have shared your concerns with our team to ensure we do not repeat these issues in the future. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Business response:
Thanks for your feedback.
Location is good. The property is terrible
Business response:
Dear Akmal, Thank you for reviewing the recent visit. Please accept our apologies for not providing you a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location you like.Sincerely,Hotel Man... read more
Business response:
Thanks for your feedback.
Dirty, noisy, and unprofessionally run. The front desk team appeared cooperative.
Business response:
Dear Nnaemeka George, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns and cleanliness issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your feedback is valuable to us as we continue to make improvements for the comfort of our guest... read more
Business response:
Thanks for your feedback.
Not worth the money. Our room did not have a shower curtain when we arrived. Front desk took more than an hour to get us one. I called 3 times to ask about different things and each time before I could confirm with the front desk attendant that I understood what they offered, they would hang up on me. Overall poor customer relations.
Business response:
Dear Jon, We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the delay in providing you with a shower curtain and the issues you encountered when communicating with our front desk. Your feedback is important to us, and we will use it to improve our services. Please know that this does not reflect the level of service we aim to provide, and we will address these issues internally. We appreciate your patience and hope you'll consider staying with us again, allowing u... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.