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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived we couldnt find the front desk attendants. We got to the room and it was on the clean end, but dingy and a little dusty. The key card worked may one time out of 10 painful. I see this more as a motel than hotel. Will not stay there again.
Business response:
Dear Jemima, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret that the room was not as fresh and clean as you expected. Your feedback will help us to improve our service and guest experience continuously and is shared with our team to review and improve. We apologize for the inconvenience you experienced with your room key during your stay. Your ... read more
Not happy with stay The room was fairly disgusting. We had burn holes in our bedding. The shower was dirty as was the counter in the bathroom. Overall we felt the hotel was very underwhelming and ended up spending more than expected. We had to pay for parking on top of additional charge and they also put a 250 dollar hold on my account when we arrived for damage security. We also had a sink that did not drain well.
Business response:
Dear Thomas, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We take these matters seriously and are committed to addressing them with the relevant departments. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. If we may be of further assistance, please reach the hotel directly. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitali... read more
Business response:
Thanks for your feedback.
Demasiado dinero para el servicio prestado
Business response:
Dear Anderson, Thank you for staying with us. We were disappointed that you felt the price did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Your feedback is essential as we continually focus on advancing our guest experience. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Managem... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thanks for your feedback.
I reserved two rooms. When I arrived for check in, the hotel said they gave out the rooms that I had reserved. The staff was unapologetic. She said she had another room vacant but I would have to pay extra for it. I had no choice because I was with my family. She asked that I take it up with Expedia. Send my refund.
Business response:
Dear Kenneth, Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you reach out to them directly for the resolution of your billing concerns. We appreciate your patience and hope you will allow us another opportunity to h... read more
A lot of stuff needs to be changed the room l stay inn was too bad garbage was leftover the fridge was soo dirtyand no handles on the refrigerator Iwas shocked something need to be done.
Business response:
Dear Ebenezer, Thank you for your review of our hotel. We are sorry that your room was not up to our usual standards of cleanliness and comfort. We acknowledge the importance of your concerns, and we will address the issue with our housekeeping staff to ensure such instances are not repeated. Also, we appreciate you informing us about the handle missing from your room's refrigerator. This will be shared with the appropriate individual in our organization. We truly appreciate your concern for improving our guest services, and... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.