Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Vladimir, Thank you for sharing your feedback with us. We apologize for the odors and clogged bathtub drain you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any inconvenience caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Manageme... read more

Business response:

Dear Frank, Thank you for sharing your experience with us. We apologize for falling short of your expectations regarding cleanliness. Please know that we take your feedback seriously and are implementing additional measures to ensure a higher standard of cleanliness throughout our property. Your satisfaction is important to us, and we appreciate your input as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Sincerely,Hotel Management 

Business response:

Dear Joseph, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, ple... read more

Business response:

Dear Nadine, Thank you for sharing your experience. We appreciate your feedback regarding the hotel's location and amenities. We regret that your stay did not meet expectations. Rest assured, we will address the issues you've raised to improve our services. We apologize for any inconvenience with the breakfast offerings and airport shuttle. Your comments are valuable, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management 

Business response:

Dear Polo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Inga, Sorry to see that you did not enjoy your stay. We hope that you give us another chance the next time you are in town. 

Business response:

Sorry to see that you did not enjoy your stay. I hope that you will give us another chance in the future. 

Business response:

We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future. 

Business response:

Dear Christopher, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,... read more