Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Crisostomo, We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Sorry to see that you did not enjoy your stay. I hope that you give us another chance in the future. 

Business response:

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the water supply during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you de... read more

Business response:

We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future. 

Business response:

Dear Yasmin, We apologize for any inconvenience you experienced with our amenities and service. Your feedback is valuable, and we're committed to addressing these issues promptly. Please know that we're working to improve our responsiveness to guest inquiries. Your comfort is important to us, and we appreciate your patience. We hope to serve you better during your next visit.Sincerely,Hotel Management 

Business response:

We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide regarding your experience. Our team is committed to ensuring all guests have a comfortable and enjoyable stay, and we apologize if we fell short in your case. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future. 

Business response:

Sorry to see that you did not enjoy your stay. 

Business response:

Dear Raynell, We regret to hear that your experience did not meet expectations. We appreciate your feedback and would welcome the opportunity to learn more about your specific concerns. We are constantly working to enhance our services, and we hope to have the opportunity to provide you with an improved and more satisfactory stay in the future. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for reviewing your recent stay. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your comments with our staff to ensure we communicate ... read more