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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged me 100$ for deposit, gave me back 89.34 without saying anything about why sent me only that amount
Business response:
Dear Abilio, Thank you for sharing your concern with us. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if you are in doubt and would like to review your charges further, please feel f... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
The "bates motel" would have been better. Nothing about this place was as it appeared on any of the booking websites. Had to stay one night of 4 until I could find another hotel. One night here was one too many. Do not bring your family here it is not safe! There are at least 4 other hotels in the area so go to them instead! Shuttle from airport was broken down. Black electrical tape holding lamps together. Both side of shower bar hanging out of the walls. Month eaten curtains. Bolts and locks on doors barely closed. When I ... read more
Business response:
Dear KISMET, Thank you for evaluating your stay. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your business and would welcome the opportun... read more
because cleaning is done every two weeks, according to what they told us and there is no room service, the carpets are very old and dirty, with chewing gum stuck to the carpets. They offered it with breakfast included and we couldn't have breakfast any day because there wasn't enough and the time they posted was until 9:30, even at 8:30 they didn't have anything and they didn't put anything to replace and have the breakfast service, they don't have either a place to have breakfast
Business response:
Dear Jose M, Thank you for evaluating your stay. We regret any disappointment you had with our breakfast and that it did not meet your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We have shared your feedback with our staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Did not like it
Business response:
Dear Dalette, Thank you for being our guest. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.