Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Damien, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will consider giv... read more

Business response:

Dear Jorge, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Jason, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness and noise issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management 

Business response:

Dear Daniel, thank you for staying with us. We are sorry for the inconvenience you had during your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We look forward to... read more

Business response:

Alejandro, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management 

Business response:

Robert,Sorry that you did not enjoy your stay. I hope that you give us another chance in the future. 

Business response:

Jonas, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. . We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management