This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bed bugs. The "Free Breakfast consisted a coffee pot and a few granola bars, cup of Oatmeal."
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Horrible customer service, my room was never fixed even if I asked twice
Business response:
Thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I choose the hotel b/c I needed a shuttle from/to tge Airport and to have breakfast in the morning before we catch our flight. No shuttle from airport, I called the hotel and they said they don't have it. We have to use a taxi then I talk to the lady at the hotel counter to book us for early morning shuttle to the airport and she said the shuttle driver comes around 7am. We suppose to get to the airport before 6am. I have to pay another $50 in the morning to got to airport. And we were late and missed our flight. How on eart... read more
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. We will update our website so our future guests can be aware of what we currently offer. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unfortunately this property has gone downhill in the last few years. Dirty, staff that just doesn't care, in disrepair - unsafe ... DO NOT STAY HERE!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I have traveled for many years, stayed a many different hotel chains and this was the WORST place I have every stayed. The hotel was dirty, there was blood on the wall near the elevator, the room air was perfumed so we would smell the smoke for a room that supposed to be a non smoking room. I understand the issue related to covid but there weren't even sealed cups in the room so we could take a drink of water. The refrigerator was filthy, the sink was full of something we couldn't identify. It was so bad that after 1 hour we... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The bathroom wasn’t even clean , I seen hairs, it didn’t look like they cleaned the bathroom it was nasty. I am not going back there
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.