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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was surprised. The door wasn't locked when I arrived. Old bed room. Hair dryer is not work. Can't turn on the light beyond my bed. Credit incident cost 100$ compare with other hotel 20$. And, the oncident cost haven't return back to my account until I asking forn the app agent.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
It was a terrible mistake to stay there.
Business response:
Guerline, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The room odors was horrible. The room smell like a smoking room. The carpet need good cleaning.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Roaches in the rooms, very dirty bathroom and kitchen. Horrible service from staff Awful hotel!
Business response:
Robert, thank you for your candid review. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
bathtub was a little dirty. toilet paper was out after two uses. there were pizza boxes left in the fridge. there was only one wash cloth and 1 towel and what looks like coffee stains on the bathroom counter. we didn’t have any cups or anything. when we originally came went down to the front desk there wasn’t anyone there so we went back up to the room. When i came down later and asked for silverware the lady at the front desk went in the back grabbed a metal fork and spoon and handed it to me. i couldn’t guarantee that it w... read more
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. ... read more
They gave our room away. We had to look for a different hotel
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was nasty it smelled like someone was urinating all over the place. No breakfast it said no smoking however people were smoking in the non-smoking area.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bed Bugs!!
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.