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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived, the whole building just smelled poorly, like body odor and smoke. We were downgraded from the king size room we booked because "that's the room staff take breaks/have lunches in", and given a full-size bed without any change in price or discount. Everything was vaguely grimy and generally felt unclean and old. No mattress protector on the bed.
Business response:
Dear Alyssa, Thank you for the feedback on your recent stay. It is very disappointing to see such feedback, as our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
I didn’t even stay the night. I left by 2 am because there were roaches in the room. Including on the headboard. When I called the manger the next day he took 10 hours to Return my call, he said they checked the room and there were no roaches. I know there were because I killed them and couldn’t sleep in the room because of the bugs. I’d Like a Refund. I never leave a negative review But this was unacceptable.
Business response:
Dear Kristi, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Please contact the hotel front desk directly so we can assist you. Thank you for choosing us and for... read more
Everything was perfect except one night someone was knocking on my door at 4am!! Don’t go if you are a single woman!!
Business response:
Dear Allison, Thank you for being our guest and appreciating our services and amenities. However, we are sorry for the inconvenience caused due to the issue you mentioned. Our top priority is the safety and security of our guests. Our Security team is reliable and well-trained, and we are investigating this issue. We also work closely with the local Police Department to keep our guests safe and secure during their stay. Please don't hesitate to get in touch with us so we can discuss all of the details. We are very sorry this... read more
Terrible The place was not clean there was roaches
Business response:
Dear RICHARD, Please accept our apologies for the cleanliness issue in your suite you experienced during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely,Hotel Management
No me gusto que la puerta habrio a los 15 minutos mal servicio
Business response:
Dear Karen, Thank you for your review. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Business response:
Thanks for the feedback, we hope that you give us another chance in the future.
Stay away of this place. This place has a poor customer service. They usually call you one hour before of your check out time to ask you if you will leave. When I ask the manager, she said, this is a policy of the company. I told her, no need to do that because I could be sleeping at that time. She replied, you should not be sleeping at that time because your check out will be just an hour ahead. Second, They don't do housekeeping during your stay. I was in this hotel for 7 days and no house keeping at least you stay more th... read more
Business response:
Dear Chris, Thank you for choosing us. We are sorry for the inconvenience caused due to our associate's behavior regarding the check-out timings. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights to protect their privacy; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we clearly ... read more
Not very clean Old & dated
Business response:
Dear Dawn, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.