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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was fantastic. Very welcoming, friendly, accommodating.
Business response:
Dear Jolene, Thank you for evaluating your experience with us. We're glad you enjoyed your stay and found our staff friendly and helpful. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. We do apologize if there were any inconveniences not addressed. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Did not sleep in sheets felt they were not fresh Room smelled of cigarette smoke no coffee maker .
Business response:
Dear kevin, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities and for not living up to our commitment to clean accommodations during your stay. Your feedback is important to us as we make every effort to accommodate the needs of all... read more
Don't even bother with this hotel. I stayed 2 nights. The first night i stayed in a standard queen room. The floor had not been cleaned properly. The bathroom door had what appeared to be blood spots on it. The 2nd night I paid online to be upgraded to a king room and the manager was not willing to work with me on moving me from my room to the king room and said I would have to leave at checkout and come back later in the afternoon at 3. I explained I had a 12 month old baby with me and my husband had our vehicle at was at a... read more
Business response:
Dear Monique, thank you for choosing us. It isn't enjoyable to know that we could not meet your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation. Also, we are sorry that our staff was not as responsive as they should have been in addressing your specific concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not y... read more
room was smelly
Business response:
Dear Megan, we apologize for the smell concerns you experienced during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for staying with us and sharing your feedback.Sincerely,Hotel Management
We felt it was not a safe area as all exterior doors were locked. We could not even enter from parking lot and had to make several trips and come in the front door -and be buzzed in.
Business response:
Dear John, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
One of the WORST experience at a hotel I've ever been to!!! We were checked into a room that was not cleaned and the toilet did not work! Previous occupant used the toilet and the waste was never flushed away! Terrible to see upon checking in. Front desk was not helpful at all. We were told the hotel was booked and they could not get us another room. How could you stay in a room that had no working toilet?! FAILURE AT EVERY LEVEL! We left and so did a few other people who had other issues upon checking in. Terrible place to ... read more
Business response:
Dear Rithi, thank you for sharing your comments about your recent stay with us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
The hotel said they didn’t have our reservation, when they finally found it they said that they didn’t have any rooms. Finally got a room and it was dirty. I had to clean it.
Business response:
Dear Krista, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.