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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t ready when we got there 3 hours after check in. Had to wait another 45 min for a run to be ready. Ahah wasn’t even the double Queen we asked for. Horrible hotel to stay for a quick one day evening
Business response:
Dear Bailey, We regret to hear about the delay you experienced upon arrival. Your feedback is important to us, and we apologize for any inconvenience you faced. We understand the value of a smooth check-in experience, and we're actively working to ensure a more efficient process for our guests. We hope you will consider giving us another opportunity in the future to provide a more enjoyable stay. Sincerely,Hotel Management
Hallway on 4th floor, same dirt and trash up on leaving two days later. Experienced two argument between staff and those checking in. Staff not at fault, it was the clientele. Having to walk around the hotel from your car to entry is ridiculous. I will never stay at another Extended Stay. Appears to cater to the evicted and homeless. Scary place. My room was clean otherwise I would have left and filed a grievance with my credi card company.
Business response:
Dear Glenn, Thank you for staying with us. Please accept our apologies for the problems while you were here. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. We appreciate your feedback about our staff and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Only one door to enter property Staff not trained Dirty tissues around night stands
Business response:
Dear Lakisha, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management
The room is not clean. I was told i could check in early and then was not able to making me late to my event. Upon returning to the room i realized i was put in a room with a double bed instead of the king i had booked.there was no staff on site that could change the room or price.
Business response:
Dear Adam, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Unprofessional
Business response:
Dear Jeremiah, Thank you for taking the time to review our property. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.