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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No security and that might have been why unsavory type individuals were roaming the hallways. Because there was no security this meant access was limited to one front door. So that needing something from the vehicle or making a store run was not a good idea since the parking lot seem to be a hang out for what looked like fast money makers aka drug dealers and prostitutes. NOT GOING TO LIE and even the General Manager mentioned having a slow response time with local police as a result of this property being a hot bed for this... read more
Business response:
Kawika, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Key card parking entry -nice!
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Cancelled Received a call telling me My reservation was cancelled at the time of check in, made it a hassle to get a room that I didn’t reserve. And I book a month in advance
Business response:
Lynn, thank you for taking the time to share your feedback. We regret the issues you had with your reservation and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
There's no coffee machine in the room. There's no ice machine or ice available. There's no breakfast. You have to go to the desk to ask for spoons, cups, bowls, etc. There could be some instructions that are given when I checked in. I had to call the front desk about everything, including how to access wifi.
Business response:
This is common during the Covid Pandemic, sorry we are keeping you safe!! This is the company's policy, however, at check in this was explained to you. The WiFi is beyond the hotel's control and we provide the Guests with the WiFi company's phone number if asked.
Business response:
Can you please provide your name and what issues you had?? Thank you.
Business response:
So what were the issues??
Check-in took forever. Masks were not being worn by customers or some staff and weren’t being enforced. My room was infested with cockroaches. Won’t be staying there again.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.