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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is extremely Rude!! Very unpleasant experience. The hotel is very dirty and has a bad odor. They definitely need to learn about Customer Service and that the guest comes first after all that is why they are in the hospitality business correct is to serve the guest. This establishment knows nothing about customer service. They should all take a class on the weekend.
Business response:
Dear Nichole, Thank you for your valuable feedback. Please accept our sincere apologies for not being exceptional. Customer care is among our highest priorities, but we understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. We hope we have another opportunity to host you and r... read more
Lol
Business response:
Dear Jennifer,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you aga... read more
Most of the staff is rude. And they are very two faced and nosy. DONT TRUST THEM.
Business response:
Dear Jennifer, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return; we hope to deliver... read more
They can do better and get better workers
Business response:
Dear Jennifer, Thank you for being our guest. We are sorry for the inconvenience caused by not meeting all your expectations. Your comments encourage us to enhance our guest experience, and we are improving continuously. Please return to stay with us again; hosting your visit was a pleasure. Sincerely,Hotel Management
Spend your money somewhere else I promise you
Business response:
Dear Jennifer, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Worst place ever staff ste Horrrible night shift and am shift breakfast is. Joke and so is there attitudes getto putting it nice don’t recommend at all
Business response:
Dear Amy, Thank you for being our guest. It is always our aim to give the best experience to all our guests. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Further, we regret the breakfast choices were not to your liking, and we shall share your remarks with the team for improvement. Please con... read more
The exterior of the hotel is not safe, and the room has an unpleasant odor. I had a poor experience during my stay here and would not recommend it to others. If given the option, I would switch to another hotel immediately.
Business response:
Dear Anna, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. The safety and security of all our guests are of prime importance, and we take them seriously. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The staff was overall nice but many people would hangout right in front of the entrance smoking and blocking the doors. This caused the entire area to smell like cigarettes constantly and seemed unsafe at times. Some hallways smelled like urine as well
Business response:
DearChikaobi,Thank you for being our guest.It is nice to know that you were pleased with the staff. However, it is also disappointing thata few expectations were not met. We regret that there were cleanliness issues in the hallways and will discuss them with our housekeeping team to review and take action. Smoking is not allowed inside the hotel premises, but we will ensure that guests do not block the main entrance, causing disturbances with the smell to non-smoking guests. Our front desk team has been instructed on this as... read more
I made a reservation and when I got there they said they couldn't find my reservation and when I went onto the app and asked Expedia what was going on they said my payment couldn't be verified and then the lady at extended stay she said she refused to honor my reservation at her own personal discretion and that she didn't need to tell me why.... She told me to then go make a reservation with a different motel AND THAT SHE WOULD LET HER GENERAL MNG KNOW BUT SHE DIDNT SHE MARKED ME AS A NO SHOWso I made one with the days inn w... read more
Business response:
Dear Georgina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.