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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only one door to enter property Staff not trained Dirty tissues around night stands
Business response:
Dear Lakisha, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management
The room is not clean. I was told i could check in early and then was not able to making me late to my event. Upon returning to the room i realized i was put in a room with a double bed instead of the king i had booked.there was no staff on site that could change the room or price.
Business response:
Dear Adam, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Unprofessional
Business response:
Dear Jeremiah, Thank you for taking the time to review our property. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit. Sincerely,Hotel Management
Smells horrible in room smoke & fishy. Dirty stains everywhere even in sink, bedding curtains etc..
Business response:
Dear corrine, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We apologize for the unpleasant smell in your room and the dirty stains you encountered. We understand that cleanliness is of the utmost importance, and we are disappointed to hear that we fell short in this area. We will investigate this further and take steps to improve our housekeeping services. It was a pleasure to have you as our guest, and we hope to have you back for the seamless st... read more
Business response:
We have read your response and will look into the issues.
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.