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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks can be deceiving ( Lip stick on a pig ) I’m not giving this hotel an F, but a D to D- grade is well deserved. The only reason it’s not an F is because of their staff, everyone I dealt with was very friendly and helpful. Lip stick on a pig is how I would describe this hotel. Looks nice from the outside, i real dump on the inside, all the signage around says no smoking hotel, once you get past the lobby and all the air fresheners, the stale smoke hits you like you are in a casino. Walking down the halls you get the aweso... read more
Business response:
Robert, thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The issues you describe are unacceptable and not at all representative of our quality standards. We are meeting with o... read more
I did not get what I paid for, I was supposed to have 2 beds and instead got 1 bed.
Business response:
Amanda, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Charged more than double what I originally booked for with Expedia. No breakfast, it is coffee and granola bars. No blow dryer, other missing amenities. Broken window glass and lots of garbage in the parking lot. Nice staff but due to short staffing they were very disorganized.
Business response:
Madeline, thank you for your honest evaluation. We are sorry for the disappointing experience you had with us and apologize for the maintenance issues you experienced. We will review this with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the concerns you had with the in-room amenities and make sure we are well-poised to serve you better. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Managemen... read more
Overall disgusting and unclean Overall this experience was horrible and a huge waste of money! When I got there the room was only half clean and they said they would clean the rest when I left that night because I was in a rush to leave and, even gave housekeeping a time of when I would be gone so they can clean. It was never cleaned that night and even the next day! I went down the next day when I woke up and asked if they could clean it AGAIN cause they never did it the previous night and they said they would when I left. ... read more
Business response:
Mekensie, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Immediately no... I would never stay here again and I couldn't imagine booking an 'extended stay'. The front desk staff was kind and friendly enough, but overall noy super helpful. The first thing I noticed during my stay was the band aid still in the shower left from some previous guest, and a line of grime on the upper shower ledge. The ceiling fixtures had a few cobwebs as well which jus didn't make the room seem very clean. The kitchen wasn't stocked with anything since, "we were only staying one night, so if you need so... read more
Business response:
Kassaundra, thank you for your detailed feedback. It is discouraging to know how our hotel did not expectations and that we were unable to deliver an excellent stay. We cannot apologize enough for the housekeeping issues in your suite, the lack of kitchenware, and the way our associates responded to your needs and complaints. We are also sorry for the disappointment with our grab-and-go breakfast and the discomfort you had while sleeping in your bed. We take guest feedback seriously and will discuss your comments with the ap... read more
Not good The room was not cleaned. There was still food in the fridge from a previous guest. Food and other personal items in the drawers. The toilet and bathroom sink were not cleaned. The continental breakfast was not served as promised.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We have shared your feedback with the appropriate individuals to ensure this does not happen again. We have also shared your comment regarding our breakfast offerings with our brand leaders for any future changes i... read more
This property is in one of the highest crime areas of Tacoma!
Business response:
Sharon, we thank you for your feedback about your stay at our hotel. We regret any inconvenience you had due to our location. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.