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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells horrible in room smoke & fishy. Dirty stains everywhere even in sink, bedding curtains etc..
Business response:
Dear corrine, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We apologize for the unpleasant smell in your room and the dirty stains you encountered. We understand that cleanliness is of the utmost importance, and we are disappointed to hear that we fell short in this area. We will investigate this further and take steps to improve our housekeeping services. It was a pleasure to have you as our guest, and we hope to have you back for the seamless st... read more
Business response:
We have read your response and will look into the issues.
Worst hotel I’ve stayed at. People smoking cigarettes indoors, smelly and dirty rooms, lights next to bed didn’t work. Thugs and suspicious people roaming around property. I tried to get a refund within 10 minutes of getting to my room. It’s an unsafe hotel and the cigarette smell was too much. They refused to refund me or help locate to a different hotel. Even stating that customers are being exposed to strong second hand smoke in a smoke-free hotel is unhealthy and don’t feel safe from that or all the thugs roaming around.... read more
Business response:
Dear Kyle, Thank you for being our guest and for the valued feedback. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to ... read more
The only thing saving this place was the wonderful front desk staff. The entire hotel smells like an old cigarette tray. The room had ashes on the floor, trash in the closet space. The Wi-Fi situation was a complete joke, even after I upgraded. Never again.
Business response:
Dear Aleada, Thank you for your review. We appreciate your kind words about our front desk staff and are glad to hear that they provided you with excellent service. However, we apologize for the inconvenience caused by the issue with the cleanliness of the hotel and your room. We are committed to maintaining a high standard of cleanliness and maintenance, and we will take the necessary steps to ensure that our property meets our guests' expectations. We also apologize for the internet connectivity issues and any inconvenienc... read more
Worst hotel I’ve ever stayed at. My room had food left in the bag along with a fountain soda in the cabinet. Went downstairs to ask where the ice machine is. They don’t have one and the person at the front desk was very smart and conceding about it. Stating they aren’t Marriot or any fancy hotel. I thought every hotel had ice machines. Trash was piled up and on the ground at the trash dump in the parking lot. Will never stay again- stay away from this place.
Business response:
Dear Kenneth, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. Further, we are sorry if you were unsatisfied with o... read more
Do NOT a stay here. Rude staff. UNCLEAN Boogers on the wall. Dirt in corners of bathroom. No cups or silverware to use in kitchen. Spent 2 hours trying to get our money back and still no resolution. Never have I had such a horrible experience with a property or Expedia.
Business response:
Dear Rene, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the various issues that affected your stay. Your feedback is shared with our team for further looking into it and ensuring they are addressed appropriately. You are always welcome to connect with us for any assistance, and we will happily do our best. We look forward to another opportunity ... read more
Was not clean at all. Water damage in room. Was very disappointing and expensive
Business response:
Dear jason, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
This was one of the dirtiest and nastiest hotels I had ever been in. I have slept in some unsavory places during my time in the Military, but this place was worse. I never leave a hotel but I could not stay in this hotel beyond the first night. It was the worse!
Business response:
Dear Eduardo, We apologize for your negative experience at our hotel. It is disheartening to hear that we did not meet your expectations in terms of cleanliness. We take these comments seriously and will address the issues you mentioned to ensure improvements are made. We appreciate your feedback and will use it to serve our guests in the future better.Sincerely,Hotel Management
Upon entering the building it smelled bad and was not clean. They did not have the room we requested and had to down size. Upon entering the room the floor was sticky and it smelled of smoke. We were given a new room. The halls were dirty and floors had not been vacuumed even after 3 days the hall floors were dirty including a bag of trash outside a door. I have to saythis was the worse motel we ever stayed in. We will never again stay at an extended stay!
Business response:
Dear Dennis, We appreciate your feedback and apologize for not meeting your expectations regarding our commitment to providing clean and fresh accommodations. We will address this matter with our head of housekeeping and department associates to ensure it is resolved. Thank you for your patience, and we hope to have the opportunity to provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.