This profile has been claimed by the business owner or representative.
Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only good thing about this stay was john the receptionist
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered that caused discomfort. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I wouldn't stay here again. Only good thing was the friendly and respectful front desk receptionist john
Business response:
Thank you for reviewing your stay. We apologize for not meeting our expectations and for the issues you encountered with our accommodations and service. On a positive note, we are glad you liked the friendliness of John. We hope you will accept our apologies and allow us to host you again. Sincerely, Hotel Management
Business response:
Thanks for the review, I'll address this.
Non-stick pans are heavily scratched I have stayed at Extended stay quite a lot. This particular one when I asked for kitchen items (dishes, cooking pans, etc.), when I was back in the room, I noticed that the non-stick pans had a LOT of scratches in them. I took them back down to the front desk, and I was told that pretty much all of them look like this. I said this is unacceptable since they are non-stick. The non-stick coating will flake off and get in to the food. I had to spend time and go buy a pan just so we could coo... read more
Business response:
Terrill, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear our dishware did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Not worth it The pillows were horrible. The bed was covered with two sheet and no blanket and they didn’t even any wash clothes when it was shower time. It was awful. Never ever again.
Business response:
Jimma, thank you for sharing the feedback of your time with us. We regret the disappointing experience you had and are sorry that you found the beds and pillows uncomfortable. Our front desk is available to address issues such as this, and we would have been happy to resolve this issue while you were here. We hope you will reconsider staying with us so that we can provide you with a much better experience. Sincerely, Hotel Management
I stayed here for only two nights recently. When I arrived, I was very disappointed to see that the parking lot for check in is very small, and I had to double park. I arrived early, so I went inside to see if it would be possible to check in about 2 hours early. I stood at the front desk for about 12 mins and no one was present at all. Another woman who looked somewhat lost came in, and stood behind me for a while waiting as well, and then she took off into an elevator - which made me a little uneasy regarding safety/securi... read more
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Also, we apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hote... read more
Business response:
Kelly, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room counters were dirty and Room had bad smell. Felt the room was outdated and needed a good cleaning.
Business response:
Heather, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns have been relayed to our housekeeping team, and together we will make sure corrective actions are taken so this doesn't happen again. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Reeked like weed inside and outside the building.
Business response:
Jen, thank you for your review. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.