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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was above the garbage room, and smelled like garbage. Non functional wifi.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the odor you encountered in your room. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, we are sorry for the inconvenience you had due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence i... read more
They came in and took pictures of my room. On a big job, had multiple shipments, assistant manager went in and took pictures and threatened to throw me out on Christmas Day, unless I cleaned my room. I always leave them clean. She invaded my privacy, and at check out, the gm told me she would contact me...... nothing My next stage is to contact the corporate headquarters.
Business response:
Thank you for choosing to stay with us. We apologize for the disappointing stay and the issues you encountered. Our team is reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We are extremely sorry for the inconvenience you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
There was no one at the front desk when I arrived
Business response:
Kenneth, thank you for evaluating your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
No likes...very dirty garbage overflowing staff not dressed even close to business standards and no one manning the front counter people sleeping in cars on grounds lots of people walking around that didn’t look like they were staying at the hotel (really should be called a motel) review seems harsh but hopefully things will be put in place to correct these discrepancies.
Business response:
Brady, thank you for your feedback and for being our guest. We are sorry for the issues you encountered at check-in. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We showed up at 4-415 ish (check in is at 3) but we had to wait in a huge line because the front desk was no where to be found. Then she got there and told most of us in line that our rooms weren’t clean yet. The reasoning was because it was busy last night but not an excuse especially when I’m still paying $125 for one night. The rooms were OK but breakfast was legit just granola bars and packets of oatmeal that was located right by the front door. No breakfast room! I will never stay here again bc the service was so bad. M... read more
Business response:
Thank you for being our guest. We are sorry our front desk associates were not at the desk upon your arrival and regret your room was not ready. We understand your frustration because you and your friend were late for the concert you wanted to attend. Rest assured that we take these reviews seriously and have shared it with the front desk team to ensure we do not repeat such mistakes. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.