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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t plan on staying at this hotel chain EVER aga Terrible! Not clean. Sink drain was broken when we dumped liquid it went all over the cabinet and floor. We had to ask for a hair dryer. No plates, etc. they over booked rooms so we were supposed to have 2 double beds. Ended up with a king and rollaway (which I’m not sure if I’d rather sleep on springs or in thehorrible bed! Pillows were terrible too!” Only positive was the friendly desk attendant and location!
Business response:
Monica, it was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider givi... read more
This property is in need of renovation. I have stayed at other locations of the same hotel and have had a positive experience. There was just an overall dinginess, from the poorly lit hallways to the retro un-chic room. I was given a room down a long dark hallway on the first floor facing the parking lot...did not feel safe. When I asked for a different room, I was told that they were all booked up - which I find hard to believe. And the complimentary snacks...a bag of microwave popcorn. Will not be staying at this location ... read more
Business response:
Bailey, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit t... read more
The room was so dirty when I checked in. I was so tired I didn’t care. The floor had crumbs all over it. Hair in the tub, with a used wash cloth.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointed again! This was the second time we stayed there in less than a month and the both occasions, we asked for extra pillows and they said that they were out of them! Then, we went looking for the ice machine and couldn’t find that so went to the front desk to ask and they told me that in our room we had two ice trays in the refrigerator that we had to use if we wanted ice! So asked her them, “how long do we have to wait in order to make the ice so we could use them for our drinks”? Every single property that I have ... read more
Business response:
Jaime, thank you for returning back to us. Although we make every effort to be perfect, sometimes we fall short. We offer our apologies for the inconvenience you had concerning pillows and the lack of an ice-machine. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Extended Stay----not! Absolutely a "bare minimum" hotel. No ice machine---you have to make your own with trays in the room. No hair dryers--not even available on loan from front desk. Our room was not made up during our stay (2 days), one washcloth and one hand towel for two people. The clerk at the front desk was not available because he was busy doing the laundry in a room behind the reception desk. At check-in, I could see all the dirty laundry pilled up and the washer/dryers running. The hotel is located across the stree... read more
Business response:
Joseph, thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with the appropriate departments, and we will be more diligent with our efforts moving forward. We hope to have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management
Front desk service was nearly non-existent in person or by phone in the evening.
Business response:
Please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.