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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service and staff was very rude
Business response:
Dear Kiera, Thank you for sharing your experience. We sincerely apologize for the poor service and rudeness you encountered during your stay. This is not reflective of the high standards we strive to maintain, and we take your feedback very seriously. We will be addressing these concerns with our team to ensure this does not happen again. Your experience is important to us, and we appreciate your feedback as we work to improve our service.Sincerely,Hotel Management
This property allowed another person to check in using my Expedia account. They did not check an ID or credit card to verify that the person who made the reservation was actually me. When I called, they refused to rectify the situation and even hung up on me.
Business response:
Dear Christy, It is very concerning to read your comments as we take these matters very seriously. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought this specific issue to our attention. Since this reservation was made on the online booking site, we will request you to connect with them directly. If you still need our assistance, we will always be there to help you. Sincerely,Hotel Management
They gave my room to someone else by mistake
Business response:
Dear Mark, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
The "free breakfast" was a granola bar and old coffee. Pictures are nicer than real life. This was not my top choice, not even top five, but happened to be in town on a weekend were everything else in the area was sold out.
Business response:
Dear Leila, Thank you for being our guest. Providing a comfortable and enjoyable atmosphere for all the guests entering our door is always what we aim for. However, we regret that our breakfast choices did not meet your liking. Your notes are shared with the concerned team for making any improvements. Our front desk team is always there to assist you with anything you need. We would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuable... read more
Never want to extend a stay here… Because my wife and I stayed here anyway since we were so incredibly exhausted from the 35 hr. trip we just had driving, I’m SURE I’m not eligible for a refund. But it would be so nice to be reimbursed for what I paid for last night. That was an absolute joke to have paid $143 for what looked equivalent to that of a motel for $75 which I specifically wanted to avoid for a reason. On top of that, this is NOT a safe location at all. Carpets and walls were extremely dirty, the room smelled of m... read more
Business response:
Dear Guest, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you and your wife. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
No hairdryer. Lighting was subpar
Business response:
Dear Angela, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Further, we will instruct our team to keep the stock of supplies so that guests are not disappointed and can have it when they needed. Your feedback is valuable to us and has been addressed with the appropriate indivi... read more
The rooms were okay, nothing special about them. I made a reservation at this location and put an accompany on the room. They told me I had to fill out an authorization form (which I had no problem doing) to authorize my card with a different person checking in. When my accompany came, immediately the MANAGER was rude and dismissive towards her. Dan continued to help other people who came AFTER her instead of checking her in first (since she got there first). Once I got there, when I went to talk to Dan, the manager, he didn... read more
Business response:
Dear Alexandria, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Service was great but the room smelled of smoke and the floor was sticky.
Business response:
Dear Jivan, Thank you for choosing us and appreciating the service. However, we are sorry for the concerns that disturbed your overall time. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. Smoking is never allowed on the hotel premises. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available to help you. We value your comments and hope you will allow us to host you again s... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.