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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was overall nice but many people would hangout right in front of the entrance smoking and blocking the doors. This caused the entire area to smell like cigarettes constantly and seemed unsafe at times. Some hallways smelled like urine as well
Business response:
DearChikaobi,Thank you for being our guest.It is nice to know that you were pleased with the staff. However, it is also disappointing thata few expectations were not met. We regret that there were cleanliness issues in the hallways and will discuss them with our housekeeping team to review and take action. Smoking is not allowed inside the hotel premises, but we will ensure that guests do not block the main entrance, causing disturbances with the smell to non-smoking guests. Our front desk team has been instructed on this as... read more
I made a reservation and when I got there they said they couldn't find my reservation and when I went onto the app and asked Expedia what was going on they said my payment couldn't be verified and then the lady at extended stay she said she refused to honor my reservation at her own personal discretion and that she didn't need to tell me why.... She told me to then go make a reservation with a different motel AND THAT SHE WOULD LET HER GENERAL MNG KNOW BUT SHE DIDNT SHE MARKED ME AS A NO SHOWso I made one with the days inn w... read more
Business response:
Dear Georgina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
room not clean- bedsheet dirty, kitchen dirty, area dirty, elevator dirty, corridor dirty and smelling badly..
Business response:
Dear Amit, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for im... read more
Poor The lady came in and woke me up at 1 o'clock in the morning when I was sleeping for work. Cause I have to get up at 5 cause. She said the alarm was going off and it was smoky and it wasn't. I just had a candle then when I went to check out. She said sorry it was the wrong room. It was the room next door to you and still charged me $250 for a smokey room when it was the neighbors.
Business response:
Dear Heidi, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return... read more
The advertising is with breakfast included. But, they don't have breakfast. They serve coffee or tea with granola bars. This was very inconvenient.
Business response:
Dear Karina, Thank you for being our guest. It is our motto to provide a comfortable and pleasant stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
No coffee in rooms, shampoo only, cheap “grab n go” breakfast, no kitchen utensils without request, remove your own garbage, very uncomfortable bed. Smells like animal urine. I will not stay with ESA again
Business response:
Dear Alysia, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of coffee in rooms, limited amenities, breakfast offerings, and cleanliness issues is concerning, and we take it seriously. We'll address these issues with our team to ensure improvements are made. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future. Thank you for bringing ... read more
Dogs everywhere here. My first room stunk, dog hair on the carpet everywhere. I complained and got another room with hardwood floors, smelled better than the first room. I slept in my clothes, was supposed to stay 3 days, I checked out after one night!!
Business response:
Dear Phillip, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. Therefore, please accept our apologies for the issues you had in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the is... read more
Smell killed me Room smelled like cat and dog pee, shady looking people all around, felt like a crack hotel that smelled horrible
Business response:
Dear LaCresha, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.