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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smelled. The bathroom needs a remodel you can see cracks in a couple places. the water pressure aint right. im nig sure why theres not someone always at the front desk it took them 20 minutes to notice i was there for check in and check out. I will never stay here again
Business response:
Jerany, thank you for choosing to stay at our hotel. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Never again Besides the good rate I found for this hotel , it’s a terrible place to stay ! I changed the room because my complaint was that I found cockroaches in the sink , the floor more than once ! The pool seemed not cleaned , the water was dark ! Breakfast, they put on the site : Continental breakfast , but just cereal bars and coffee!! I can’t take these bars since I am allergic to some ingredients so , I had to go somewhere to have my morning meal ! Terrible place .. don’t waste your money here !
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Strange experience It appears as though this is a place that people live at, and is not suited for overnight guests. At check-in a woman was literally moving all of her belongings in. There was noise all night, the hairdryer didn't work, it smelled musty in the room. Spend the extra money and stay elsewhere.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Don't count on having a room They overbooked us, transferred our reservation to another hotel. Confirmed our room at 8pm that evening as we boarded our plane. Arrived and went to new confirmed location. They oversold our room and wouldn't even let us in to help. Stranded at 1am in Tampa with 2 kids and no room to stay. Never again, and will never use Expedia again!!!
Business response:
Melissa, we are extremely sorry for the reservation issue you encountered at the time of check-in and regret knowing that our staff was not sympathetic towards your concerns. We have addressed this with our associates to remind them that our main goal is to provide outstanding customer care to our guests. We hope you will consider giving us another chance to provide the hospitality you deserve. Sincerely, Hotel Management
Skop this one Dirty, loaded with roaches, no ice on site if you want ice you have to use ice trays. Air conditioner only workef for 3 hours. GROSS bathroom.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Don't stay here!! I booked this hotel because it was close to the airport and the activities that I wanted to do with the kids.I picked this hotel because of the full kitchen, but it had no dishes, utensils etc.After a long flight to Orlando and the drive to the hotel I got there after 8. Knowing it was 1 adult and 2 kids common sense would have told the staff that we would be using the pull out couch. There were no linens for it. I had to go down to the desk to ask. They only had sheets for me to bring up and told me they w... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nightmarish stay, full of roaches, no AC!! The room was infested by cockroaches. Several crawled over me as well during my stay. The could be found in the Kitchen, desk, and in the bathroom. The AC was not working, was sweating even at 60F setting. I complained to the front desk, who offered 5% discount and I told her I was horrified by the condition. This property had no other room so she checked with affiliated property to find me another room or gave me an option to check out. All this at 11PM in the night. I chose to sta... read more
Business response:
Kaushlendra, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Booked a room on memorial, theu didnt have any rooms available and had to send me to another hotel.... the staff was nice at the other hotel but I disnt enjoy being told that they rented my room out.... caused a lot of extended travel and time...
Business response:
Jonah, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Roach hotel! Roaches, and not palmetto bugs, but roaches. Dog crap in the middle of the hall. Obnoxious people yelling at all hours of the night. Recipe for disaster. Shouldve paid ME to stay there.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.