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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The web said there was shuttle service to the hotel. Not so. The elevator did not work and we were put on the 3rd floor with no other option. No coffee in the morning. Grab and go breakfast was really bars available. No hairdryer in the room....and none available.
Business response:
Margot, thank you for choosing our hotel. We are sorry for the difficulties you faced, and the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. Please know, our hotel does not provide shuttle services, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We understand the frustration you experienced and since... read more
Dirty run down place. Dirty rooms, soaking wet floor near air conditioner. We had a fold out couch bed for the kids that had no sheets on it, and the mattress was severely stained. It was probably the dirtiest place I have ever stayed, and I travel weekly for work. We picked it because it was close to the airport, but we will never stay in an Extended Stay America hotel again.
Business response:
Thank you for being our guest. As an experienced traveler, you surely would have wanted to have a restful stay, but we would like to apologize for the inconvenience caused due to the cleanliness issue. Your feedback has been discussed with the team involved to ensure we are up to the task of providing clean rooms to each of our guests entering our doors. Please consider a return visit to our hotel so that we can improve our impression. Sincerely, Hotel Management
Supposedly a smoke free room that stank of smoke. Thin towels, thin bedspread, loud AC and no free shuttle to airport as advertised. Worst hotel experience in a really long time. And at $175/night. Ugh
Business response:
Please accept our apologies for not meeting your expectations. We are also sorry for the odor and maintenance issue you had in your suite. We will share your comments with the appropriate teams to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We regret we did not merit the rate you paid and hope you will return so we can make it up to you. Sincerely, Hotel Management
Close to the Airport. Poorly managed, poorly maintained. Felt creepy
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. On a positive note, we are glad you liked our location close to the airport. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
I did not stay here because they gave my room away. I didn’t know that I had to arrive by 6:00 pm. I won’t reserve a room at this hotel chain again.
Business response:
Thank you for your review. We are sorry we could not accommodate you this time and apologize that you were not aware of our check-in timings. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites. We hope you will visit us again in the future whenever you travel to this area. Sincerely, Hotel Management
No coffee pot in the room. I realize you can ask for one but...no airport shuttle. No breakfast. Hallway on 2nd floor smelled like sewer.
Business response:
Thank you for choosing to stay with us. We are sorry for not meeting your expectations with the shuttle service and regret the disappointment you had with our grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast. Your concerns regarding the door have been shared with our housekeeping team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I arrived late. The night audit was taking place on the computer so I had to wait for it to finish before I could check in. The overnight lady was very nice so I didn't mind waiting. When the audit was done, she gave me my keys and I went to the third floor only to find that the keys didn't work in the lock. Went back down and she gave me a new key card that didn't work either. It took a half hour to get my room at 2 in the morning. She assigned me to a different room, Room 227. The first thing I noticed was how musty the ro... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you had in your room and for the difficulties you had with the key cards. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.